The Heritage Group · 8 hours ago
IT Desktop Support Specialist
Indianapolis, IN
Full-time
Hybrid
Mid Level
3+ years expThe Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. The Desktop Support Specialist position provides enterprise-level assistance to end users on-site and remotely, focusing on troubleshooting IT-related concerns and providing excellent customer service.
ConstructionEnergyInfrastructureRecyclingVenture Capital
Responsibilities
Accurately and efficiently diagnose and resolve problems related to the use of The Heritage Group technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN and other concerns
Ability to work in a business unit location and be the main point of contact for users in that location. Locations rotate throughout Indianapolis based on need
Provide excellent customer service for each call, using verbiage that is appropriate and easily understood by non-technical clients
Ability to identify and resolve issues with end-user hardware, both corporate provided and user owned
Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents
Provide support for all IT related projects and implementations
Flexibility to work non-standard business hours (e.g. not 8AM-5PM) to provide support to end users. To include an on-call rotation for nights and weekends
Organized and able to manage multiple work streams simultaneously
Ability to communicate effectively with end users and other IT support personnel
Imaging of desktops and laptops to prepare for end user deployment
Maintain and develop system documentation, policies, procedures, forms, instructions, etc., as assigned
Provisioning and managing user access utilizing AD manager plus and Active Directory
Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks
Other duties as assigned
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills
Qualification
Required
High School or Equivalent
3+ years technical support/service desk role, preferably in a professional environment
Windows 11 Operating System troubleshooting and configuration
M365 experience to include installation, configuration, and troubleshooting of associated applications
Desktop hardware installation, configuration, and troubleshooting
Understanding of Microsoft Active Directory and Microsoft Exchange environments
Ability to hold themselves and others accountable to high standards
Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement
Ability to work in a self-sufficient and independent manner
Courage to take initiative in unfamiliar or ambiguous circumstances
Excellent verbal and written communication
Demonstrated creative thinking, analytical and problem-solving skills
Maintains a high level of confidentiality
Strong customer service orientation
Ability to accurately capture details from users and escalate to other IT support groups
Requires visual acuity to read screens and device indicators and fine motor dexterity for cabling and device connectors
Participate in an on call rotation to support after hours critical issues
May occasionally use step stools or ladders to position equipment, with ability to lift up to 25 lbs
Must be able to stand, walk, bend, kneel, crouch, and reach while installing, configuring, and troubleshooting hardware or AV components
Requires fine motor skills to manipulate cables, connectors, tools, and small device components
Must be able to move throughout buildings and across sites to assist users, transport equipment, and support setups in various rooms and environments
Works on site at various The Heritage Group business unit locations throughout Indianapolis, rotating based on operational need
A valid driver's license required
Preferred
IT Information Library Foundations Certification (ITIL) - Zavata
CompTIA A+ Certification - Computing Technology Industry Association (CompTIA)
Company
The Heritage Group
The Heritage Group specializes in energy, refining, chemicals, construction, environmental, and recycling sectors seeking opportunities.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Peterson
Senior Vice President - Strategy + M&A
Jeremy Forest
VP, Strategy + M&A
Recent News
globalventuring.com
2025-11-12
Inside INdiana Business
2025-04-26
Company data provided by crunchbase