Kipu Health · 5 hours ago
Implementation Specialist I - EMR
US
Full-time
Onsite
Entry Level
1+ years expKipu Health is dedicated to enhancing behavioral health care through innovative solutions. The Implementation Specialist I will lead clients in onboarding Kipu EMR and ensure smooth integration into their institutions while transitioning to the Client Success team.
Addiction TreatmentCloud InfrastructureHealth CareHealth DiagnosticsMedical
Responsibilities
Work closely with new customers to implement Kipu EMR, including configuration, data workflow, training new users, go-live support, and best practices optimization
As an Implementation Specialist, you will need to be highly skilled in your ability to manage your own calendar and professional in your ability to facilitate client relationships
Work with customer service tools such as Jira, Salesforce, Zendesk, Confluence, Financial Force PSA, etc
Initial escalation to support for system issues (bugs) identified during implementation
Ability to set the proper expectations and resolve conflicts with clients throughout the setup
Proactive approach in identifying and solving potential issues to keep projects on track
Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation
Operate cross-functionally throughout the organization, communicating customer needs and project objectives to multiple parties to ensure a successful implementation
Maintain a deep and current understanding for all of Kipu's products and solutions
Communicate and give feedback to the wider business (including sales, product, client success, and support teams) throughout the implementation cycle
Responsible for delivering product training
Configure compliance settings for each instance based on the state and regulator
Travel required up to 25%
Qualification
Required
Minimum of 1 year of experience in a customer-facing role implementing a SaaS-based software products
Demonstrated previous experience providing software training to end users
Strong and polished communication skills, including writing, the ability to present training, and comfort in leading client meetings
Prioritize work and manage time effectively; detail-oriented and thrive in a fast-paced, often evolving environment
Experience using CRM / Customer engagement tools such as Jira, Salesforce, Zendesk, Confluence, Financial Force PSA, etc
Ability to work as part of a team to deliver in tight timeframes
High aptitude for technology. Excel in understanding and utilizing new software systems
Able to follow multiple simultaneous project timelines and problem-solve when implementation deviates from the plan
Thrive in a culture which values mentorship and growth of all team members
Independent self-starter with the initiative to learn who is equally comfortable in a team environment
Adaptable to an ever-expanding dynamic team environment
Preferred
Behavioral health, mental health, or addiction treatment industry experience highly desired
Basic compliance knowledge (CARF/Joint Commission) is a plus!
Benefits
Highly competitive salary.
Expandable paid time off.
11 Paid Holidays.
Health, Dental, Vision, Disability, and Life Insurance.
Parental Leave.
Pet Insurance.
401(K) with Company Match.
Company
Kipu Health
SaaS platform for behavioral health and addiction treatment centers providing EHR, patient engagement and RCM solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$19.5MKey Investors
TCV
2021-06-14Private Equity
2019-11-06Grant· $19.5M
2012-10-27Seed
Leadership Team
Carina Edwards
Chief Executive Officer
Joshua Boyer
Chief Financial Officer
Recent News
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