Kahua · 5 hours ago
Managed Service Consultant
Alpharetta, GA
Full-time
Hybrid
Mid Level
3+ years expKahua is a company seeking a highly talented and motivated Managed Services Consultant to join their growing CSM Team. The role involves managing all aspects of the client’s experience post-implementation, optimizing the Kahua solution, and ensuring customer satisfaction while collaborating with various stakeholders.
B2BCloud ComputingCollaborationConstructionInformation TechnologyProject ManagementSaaSSoftware
Responsibilities
Focus on client’s successful usage of and satisfaction with the Kahua product
Seek out ways to optimize client’s Kahua solution and maximize their (and Kahua’s) ROI
Learn and translate new Kahua offerings into meaningful client solutions
Analyze and solution client challenges – whether related to features in Kahua needed, processes, or otherwise
Engage with Kahua partners to estimate and implement new custom features
Manage customer UAT processes and release communication
Collaborate with client team, Product Management, QA, Support and other Professional Services resources to manage customers requests and needs as single point of contact
Participate actively in gathering and sharing client feedback with Kahua’s Management Team to continuously revisit Kahua’s roadmap in light of market and client needs
Manage client project schedules, status updates, and executive summaries
Qualification
Required
3 years of software implementation or client-facing software consulting/sales experience, OR other relevant experience in consulting or similar industries may be considered in lieu of software implementation experience
Experience managing concurrent projects or workstreams, and working with subject matter experts and stakeholders – including client-facing communication, presentation or interaction
Bachelor's degree in business, engineering, IT, or architecture. Extensive relevant experience may be considered in lieu of one of the bachelor's degrees listed
Proficiency using the following software: MS Word, Excel, PowerPoint, and Project (or similar scheduling software)
Honesty and integrity in all job responsibilities
Strong orientation to customer service and demonstrated customer service skills
Ability to independently research issues and make effective recommendations using critical thinking skills
Effective analytical ability and sound judgment to assess complex needs and troubleshoot performance or process issues
Ability to work with diverse populations
Track record demonstrating ability to function independently and as a team member, and consistently deliver quality outcomes
Ability to maintain confidentiality of all information encountered
‘Team player' willing to perform ancillary implementation activities when needed – testing, training, etc
Willingness to travel (average ~20-30%)
Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance
Company
Kahua
construction project management information system built on a low-code platform
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$54.66M2021-02-05Series Unknown· $16.36M
2019-10-17Series Unknown· $16.36M
2016-11-14Series Unknown· $1.24M
Leadership Team
Scott Unger
CEO
Joe Guzman
Vice President, Partners
Recent News
2025-11-22
2025-11-19
Company data provided by crunchbase