Golden 1 Credit Union · 19 hours ago
Card Operations - Supervisor - Card Operations
8945 Cal Center Dr, Sacramento, CA 95826, USA
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $96K/yr
5+ years expGolden 1 Credit Union is seeking a Supervisor for their Card Operations department. This role involves directing and supervising the Card Operations staff to ensure accurate and efficient performance while maintaining compliance with legal regulations and fostering a positive work environment.
BankingFinanceFinancial Services
Responsibilities
Lead a team of staff in meeting the credit union’s strategic goals: By creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members. Maintain an effective and open working environment and promote teamwork and communication among team members. Administer, process, and maintain staff payroll, personnel reports and management analysis and summary reports. Oversee all departmental job functions for compliance, timeliness, and accuracy
Perform supervisory functions to ensure quality service, products, security, and staff. Plan, organize, and control the daily department operations. Implement and ensure departmental compliance with established security for protecting member records and confidentially. Maintain knowledge in credit union policies and practices and communicate them effectively to staff. Provide the manager with monthly department updates in a timely manner, according to the agreed-upon date
Foster relationships with external partners such as card companies, and system providers to drive payment acceptance and processing initiatives related to the Credit Union’s settlement
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values
Research, analyze, identify alternatives, and recommend improvements for operational efficiency. Update and maintain department procedures and manuals. Ensure staff maintain strict confidentially on employee and member records and Audit Department requests. Perform User System validations for new system releases and make necessary changes to procedures for branches, departments, and staff. Identify, investigate, and respond to member concerns
Participate in the research, development and implementation of new card products and services
Identify, investigate, resolve, and respond to cardholder/member concerns via phone, e-mail, and/or written correspondence
Maintain current working knowledge of established Credit Card and Credit Union rules, regulations, policies, and practices
Ensure departmental compliance with established security and internal audit controls
Perform liaison functions with external contacts, processors, vendors, and associated organizations
Prepare data-driven analysis reports on a consistent quarterly, monthly, and weekly cadence
Provide data tracking of promotional campaigns
Assist in training and coaching of new and on-going procedural changes
Test and validate system enhancements
Interact, communicate, and cooperate with branch, department, and management staff to provide operational efficiency
Actively participates in departmental projects to ensure all outstanding contingencies are accounted for
Ensure Staff is compliant with state, federal regulations
Identify and document card/ATM issues and or risks in a timely manner for mitigation planning
Perform routine audits of daily work, reports, GL’s, to ensure on going compliance
Direct, schedule, train, counsel, monitor and evaluate department staff. Interview for open positions and follow applicable hiring practices
Oversee the operational performance of the ATM fleet to provide the highest caliber of service. Monitor and control interdepartmental work flow, ensuring established timeframes for completion of work is met. Ensure the credit union is in compliance with Card regulations and make changes as necessary. Oversee and review Card Operations reconcilement and balancing of general ledger accounts for accuracy and timeliness in clearing outstanding entries. Process payroll and monitor attendance records
Maintain a working knowledge of all card systems and train staff with new enhancements. Prepare invoices for payment and maintain budget and G/L records for Card Operations. Assist with yearly budget process and monthly variance report. Research, analyze, identify alternatives, and recommend improvements for operation efficiency. Prepare employee performance evaluations and recommendations for promotional increases, as well as employee counseling and disciplinary actions. Recommend employee termination when applicable
Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations
Qualification
Required
Leadership skills
Sound Knowledge of methods and principles of business practices
Ability to work independently and meet deadlines
Strong oral and written communication skills
Strong time management and organizational skills
Strong research, analytical, and planning skills
Ability to use logical reasoning when interpreting facts
Ability to make objective observations, examinations, evaluations, and recommendations
Working knowledge of Windows, Excel, Word, PowerPoint, Project
Ability to work on several projects – multitask
Strong member relations skills
Confidentiality skills
Prolonged sitting throughout the workday with occasional mobility required
Corrected vision within the normal range
Hearing within normal range. A device to enhance hearing will be provided if needed
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc
Ability to travel for business, as needed during projects or ATM site review or installation
Occasionally required to change work hours to accomplish tasks
Preferred
Bachelor's degree preferred or equivalent work experience
Five years or more of progressive experience at a financial institution and one year of supervisory experience preferred
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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