Rollins, Inc. · 11 hours ago
Invoicing Analyst I
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expRollins, Inc. is a global residential and business service provider specializing in pest management services. They are seeking an Invoicing Analyst I to provide customer service and billing expertise, ensuring accurate invoicing and account maintenance for internal and external customers.
CommercialConsumerHome ServicesService Industry
Responsibilities
Set an example of professionalism amongst peers
Establish and maintain positive working relationships with Orkin’s customers, internal customers, and external customers
Maintain timely turnaround, as specified, or not to exceed 48 hours for adjustments, customer requests, phone messages, e-mail etc
Ensure all actions are noted on the account in JDE
Reconcile customers' detail accounts receivable and initiate account adjustments to ensure proper AR balances are maintained, and G/L revenue recognised
Manage assigned accounts in JDE, BOSS and FOCUS to ensure correct billing, A/R and revenue
Analyse AR portfolio to ensure maximum cash realization, reduced delinquencies and write-offs
Ensure payments are applied properly, ensuring proper documentation from the customer
Resolve AR issues with the customer by initiating appropriate calls, emails, and letters
Review invoice data, where possible, before release to ensure correct invoicing of the customer
Inform management of potential issues that may result in customer dissatisfaction
Ensure the customer is being properly invoiced per their specifications and contract terms
Process any necessary adjustments in a timely manner to keep the account well-maintained
Review daily cash batches to confirm accurate application of funds
Follow collection processes and procedures, and recommend that accounts be suspended to minimise the risk of revenue loss
Assist all internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services, and cancellations
Assists with special projects as assigned
Qualification
Required
High school diploma (or equivalent experience)
1-3 years of AR experience in a fast-paced environment with a strong focus on achievement of results and customer service is preferred
Basic Experience with Accounting, Customer Service, G/L, and AR Systems
Basic knowledge of JDE
Proficiency with Excel, Outlook, and Word
Ability to function as a positive agent of change and of creating a positive, engaging work environment
Ability to take charge and work independently on all A/R related functions
Proficiency with forecasting, planning, and explaining results vs. objectives, to include strong strategic thinking and analytical thinking skills
Highly collaborative in working with internal cross-functional business partners to resolve billing problems and streamline shared processes
Strong customer service skills, as it relates to both internal and external customers
Excellent written and verbal communication skills, including the ability to communicate professionally and concisely
Organized and detail-oriented
Problem-solving ability
Proficiency with A/R processes and procedures
Proficiency with the cash application process
Account reconciliation experience involving multiple transactions and the ability to compare the customer's payment history to the GL transactions
Follow-up and follow-through skills
Ability to communicate negative messages in a positive manner
Benefits
Comprehensive benefits package including medical, dental, vision, maternity & life insurance
401(k) plan with company match, employee stock purchase plan
Employee discounts, tuition reimbursement, and dependent scholarship awards
Paid Time Off
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
Company data provided by crunchbase