LanceSoft, Inc. · 2 days ago
Site IT Support Administrator
Monaca, PA
Full-time
Onsite
Mid Level
$25/hr - $28/hr
3+ years expLanceSoft, Inc. is a company seeking a Site IT Support Administrator to provide end user support for Special Purpose PCs and smartphones. The role involves assisting internal business partners with hardware and software orders and managing incident tickets as a Level 2 technician.
Information Technology
Responsibilities
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, ect
Using company's system request and incident tickets. Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard tools
Qualification
Required
Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails
Strong administrative skills
Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint
Support of Special Purpose imaged pc's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support. Critical thinking skills and problem solving ability
Time management skills
Working as part of a team of people, have experience in a business environment as a Team player
Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience
Ability to multi-task and work in a fast paced environment
Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes
Bachelor's degree or equivalent is required
Exp - 3 to 5 years in IT support Administrator
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase