Pacific Coast Companies ยท 12 hours ago
Customer Service Rep/Dispatcher
Dixon, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrBasalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. The Customer Service Rep/Dispatcher supports the Customer Service, Dispatch, & Sales Teams by processing orders, handling customer inquiries, and maintaining organized documentation while upholding the company's core values.
Environmental EngineeringHorticultureNon Profit
Responsibilities
Answers phones in a courteous and friendly manner and refers calls to appropriate party
Process sales orders and change orders received from customers, inside sales coordinator and sales representatives
Processes invoices, returns for credit, credit and debit memos following the guidelines outlines in Basalite Policy documents
Processes EDI workflow orders
Changes delivery notes to reflect loading changes and inventory shortages
Performs truck checks for discrepancies in regard to descriptions and quantities on SAP load paperwork
Develop a working knowledge of all products and recommend installation requirements as well as established procedures
Answer any questions with regards to product, orders, invoices and pricing
Scans and files all required documents and paperwork into SAP, SharePoint and/or other required sources
Participates in physical semi-annual inventory counts. Two weekends are required per calendar year
Works with all sales staff; Outside Sales, Inside Sales and Inside Sales Coordinator
Keep area clean and organized
Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected
Predictable, and Regular attendance is required. Works overtime as needed
Qualification
Required
High school education or equivalent required, some college level courses are a plus
Customer service experience required
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment
Must have strong communication, teamwork, decision-making and interpersonal skills
Demonstrate commitment to consistently delivering the highest quality customer service
On-the-job training experience is required to be able to perform all duties
Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine, and any other office equipment required to perform duties
Predictable, and Regular attendance is required
Works overtime as needed
Preferred
Strong experience in the concrete block and/or sack industry preferred
SAP experience preferred but not required
Benefits
Medical/dental insurance
Disability benefits
Life insurance
401(k)
Profit sharing retirement plan
Wellness programs
Company
Pacific Coast Companies
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Founded in 2004
11-50 employees
H1B Sponsorship
Pacific Coast Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (1)
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2020 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase