Nordic Global · 1 hour ago
Epic Training Specialist
United States
Full-time
Remote
Senior Level
5+ years expNordic Global is a leading IT services firm dedicated to the healthcare industry, seeking an Epic Training Specialist to enhance their training initiatives. The role involves collaborating with training teams to support training delivery, manage training projects, and propose innovative learning solutions for healthcare applications.
Information ServicesInformation Technology
Responsibilities
Achieve necessary certifications and follow learning paths to ensure ongoing growth
Ability to work collaboratively in a matrix team, engaging and interacting in a positive manner, retaining flexibility and maintain composure under pressure, acute attention to detail and accuracy
Ability to work independently and manage multiple priorities with minimal manager oversight
Evaluate and modify current end user training products
Create end user training content as needed for clients, including e-learning content, training environment build, lesson plans, exercises, and more
Plan and perform administrative functions related to training
Partners with clinical and operational leadership in identifying learning needs and designs solutions to meet emerging learning requirements
Build and maintain relationships with clients, both internal and external
Review evaluative data and identify and enact recommendations for improvement
Maintains the operation and integrity of all Epic training environments. This requires close association with customer training Project Managers, Database Administration, Client Systems Administration and other non-EHR technical teams
Troubleshoots build discrepancies between training and PRD as well as any build issues or “breaks” in the training environments
Functions as a Mitosis guru for the organization and customers
Assesses and supports external software systems that are used for Epic training purposes and ensures their operational efficiency
Stays current on Epic product upgrades and implementations for incorporation into training programs
Participates and certifies, if necessary, in other applications that are critical in ensuring training integrity, efficiency and optimization. Examples include Epic Bridges, Data Courier, etc
Provide polished end user communication before, during, and after training
Deliver training to end users and use classroom observation data to inform future instructional approaches to maximize the user learning experience and user adoption
Administer end user proficiency assessments
Track trainer evaluation data via end user surveys
Assist the training team with managing and uploading educational materials into the LMS
Review all posted training content for formatting accuracy and work with the Principal Trainers to ensure consistent material updates are completed
Track employed staff training completions in the LMS and other access systems for non-employed associates
Administer training surveys
Ability to gather data and information from Epic and surveys and create reportable information that assist the client on how to improve education content and the delivery of it
Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight
Mentoring and coaching all members of the team in training, technical, and soft skills such time-management, communication, project management, and escalation
Provides prompt feedback that builds confidence in team members and guidance on skills and approaches to improve
Qualification
Required
Generally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree
Associate degree in Health Sciences, Education, Communications, IT Related Field or equivalent industry experience
Strong understanding of blended learning and a variety of education delivery systems including classroom, web, self-paced, social, etc
Exceptional communication, presentation skills, and problem-solving skills
Proven ability to manage multiple priorities with little oversight
Strong project leadership, change management and facilitation skills
Advanced knowledge and application of use of video assisted (i.e. Captivate, Audacity, Camtasia or uPerform) tools for system integration with training needs
Advanced level knowledge of Microsoft Office tools, especially Excel
Ability to create reports from raw data
Ability to review and provide feedback on external software for training implementation
Strong understanding of non-EHR technical systems and their impact on the EHR
Strong understanding of Epic change management and Data Courier
Works well under pressure to meet weekly communications deadlines
Able to hold others accountable to meet necessary deadlines that impact EHR communications
5+ years' experience in Epic Principal Training role or other applicable I&T technical position that aligns with the Architect position, e.g. database administration, integrations, client systems management, communications, software development, etc
Company
Nordic Global
Nordic Global is an information technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Jackson
SVP Client Partnerships and Global Sales Lead
Elizabeth Kerch Briggs
VP - Client Partnerships
Recent News
2025-06-26
HealthCareIT News
2025-04-03
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