Talent Groups · 11 hours ago
IT Helpdesk (Field) Infrastructure
Worcester, MA
Full-time
Onsite
Entry, Mid Level
2+ years expTalent Groups is seeking an IT Helpdesk professional to coordinate communications between software/hardware vendors and end users to resolve technical issues. The role involves maintaining desktop applications, deploying PCs, and providing support to desktop users.
IT Management
Hiring Manager
Shiva Mudigonda
Responsibilities
Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues
Document and assess IT Desktop Configurations as they relate to company polices
Perform regularly required maintenance of desktop applications
Deploy PC’s and all peripherals as requested
Test connectivity and functionality of installed devices
Provide timely and accurate support to the all desktop users
Trouble shoot and resolve user issues
Request Assistance from other IT Departments as needed
Qualification
Required
2 - 5 years of experience supporting enterprise solutions
Management Information Systems, or other related field, or equivalent professional experience
CompTIA A+ Certification preferred
Demonstrated Implementation Skills
Excellent Written and Oral Communication Skills
Preferred
Microsoft Certified Professional (or higher) desired
Familiarity with web-based and client/server application concepts
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
501-1000 employees
H1B Sponsorship
Talent Groups has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase