FirstService Residential · 17 hours ago
Office Coordinator
Des Moines, IA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrFirstService Residential is a company dedicated to providing exceptional customer service to homeowners. The Office Coordinator is responsible for assisting in daily office operations, responding to resident inquiries, and ensuring effective communication within the community.
Property ManagementReal Estate
Responsibilities
Accountability for servicing customers with a focus on the values of FirstService Residential:Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
Foster a welcoming and friendly environment for homeowners, staff, and vendors
Assist with Communicating with homeowners about activities on the property, which may affect them via Connect, Email, Phone, Posting signs in message board etc
Respond to homeowner’s questions and concerns on a timely basis
Assist in providing individualized communications to homeowners about pertinent matters
Assist in planning, organizing, and communicating details of all Association events to residents, and be present for association planned events
Key management and adherence to unit entry policies
Assist in maintaining Connect database of homeowners and property information as well as utilizing it as a form of communication
Assist in maintaining calendars of building activities
Help to ensure that information utilized by other staff is kept current
Must have comprehensive knowledge of the rules and regulations, Declaration, and expectations of the Board of Directors
Drives around the property to perform violation inspections of the community
Processes the violation letters upon completion of each inspection
Tracks violation status and conducts repeat inspections accordingly to ensure compliance or need to escalate the violation
Assist in maintaining updated Vendor List
Help to coordinate day-to-day building maintenance issues with staff and/or vendors and make sure that proper authorization for the job is acquired before starting project
Respond to homeowner’s questions and concerns. The office is the central on-site contact for addressing homeowner questions and concerns
Answer all incoming calls, answer all emails, and voice mails in a timely manner
Write Work Orders for On-Site Maintenance Tasks
Help to place orders for supplies and services needed for the Association
Submit charge forms to Association in a timely manner for charges and payments made by owners
Work on miscellaneous projects, as necessary or as requested by the Community or Association Manager
Sort, label and log packages and deliveries. Monitor package room
Work on miscellaneous duties and tasks as necessary for proper operation of the building
Assist in maintaining all owner and renter information in Connect
Assist in maintaining updated association information with Community Manager and Association Manager
Help to distribute memos, letters, and other relevant information to homeowners
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
Associate's or Bachelor's Degree
Previous Association Management experience or a general understanding of Condo Associations
Excel, Outlook and Word experience
Customer service focused and understands the value of a smile and positive interaction
Ability to work as a team and communicate with fellow team members: Community Association Manager, Maintenance Manager and Office Attendants
Ability to multi-task and prioritize duties
Professional demeanor and collaborative attitude
Proactive and deadline oriented
Resourceful and decisive in handling of daily issues
Articulate and can communicate clearly in writing and verbally
Superior attention to detail, organizational and follow-up abilities
Reliable, punctual, and discreet
Benefits
Full comprehensive benefits to include your choice of multiple medical plans
Dental
Vision
EAP services
Life Insurance
Long-Term Disability coverage
Vacation and sick time off benefits
10 paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
Founded in 2012
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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