Nordic Global · 8 hours ago
Service Desk Transition Lead
United States
Full-time
Remote
Senior Level
5+ years expNordic Global is committed to making a difference and growing careers. They are seeking a Service Desk Transition Manager to manage and execute Client Service Desk transitions within the Applications and Information Technology environment, ensuring successful project execution and stakeholder collaboration.
Information ServicesInformation Technology
Responsibilities
Manage Service Desk transition and transformation activities to support the in-scope Service Desk services from beginning to end based on contractual obligations
Manage Service Desk activities to ensure they remain on track and progress forward based on the key transition tasks/activities, deliverables, and milestones
Provide expert guidance on Service Desk support requirements to Clients and Third Parties
Coordinate Service Desk activities with internal teams, Clients, and Third Parties
Conduct and manage discovery sessions, knowledge transfer, documentation creation, telecom connectivity, and ITSM configuration facilitation
Work with the Project Master Scheduler to outline all Service Desk tasks/activities in the project schedule
Identify, evaluate, recommend, and drive the analysis and resolution of gaps, issues, and risks
Develop presentations and summary reports for various stakeholders and facilitate discussions to raise and resolve issues, risks, and escalations
Advise leaders on key business decisions and major issues based on Service Desk transition and transformation activities
Build relationships with Clients and facilitate discussions with a partnership in mind
Support sales activities related to Service Desk transitioning and/or transforming to Nordic
Support contract development and present Service Desk transition and transformation elements to future Clients
Assist in continuous refinement of Service Desk transition methodology and templates while incorporating lessons learned, including Client feedback
Additional duties as assigned
Qualification
Required
Generally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree
Five (5) to ten (10) years of Service Desk Transition and/or Transformation experience within a Managed Services environment
Experience managing risks, issues, action items, and escalations
Strong written skills for documentation writing, knowledge base articles, process maps, workflow, training materials, etc
Strong working skills and collaboration across internal and external teams
Proven track record of successfully communicating to and influencing leadership based on facts and data
Ability to communicate with and influence leadership based on recommendations
Proven experience developing and presenting project status and executive summary
Excellent communication skills (English verbal and written)
Strong MS Office or O365 skills and experience
Must demonstrate and embody Nordic's Maxims
Ability to travel 25% or more
Preferred
Healthcare-specific Service Desk Transition Managed Services experience would be preferred, including Technical, Clinical, and Patient
ITIL and PMI certification a plus
Company
Nordic Global
Nordic Global is an information technology company.
1001-5000 employees
H1B Sponsorship
Nordic Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (10)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Jeff Jackson
SVP Client Partnerships and Global Sales Lead
Elizabeth Kerch Briggs
VP - Client Partnerships
Recent News
2025-06-26
HealthCareIT News
2025-04-03
Company data provided by crunchbase