Canon Financial Services, Inc. · 16 hours ago
Critical Parts Supervisor
Itasca, IL, US
Full-time
Hybrid
Senior Level
$62K/yr - $93K/yr
5+ years expCanon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. They are seeking a Critical Parts Supervisor to provide expert support related to Service Parts, ensuring outstanding customer service and team productivity while supervising staff across multiple locations.
BankingFinancial Services
No H1B
Responsibilities
Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available
Supervises personal and oversees operations at multiple locations at an outstanding level
Trains, directs, and develops direct reports as well as, evaluates and appraises performance
Directs and instructs subordinates on all aspects of their position
Develops and suggests programs or procedures to Manager that increase team productivity
Monitors customer interfacing tools and act as needed to ensure the quickness of the responses to and quality of the interactions are meeting departments objectives
Works to maintain and strengthen relationships with other departments, vendors, and suppliers. Holding them accountable for performance and escalating to Manager as needed
Provides input and assistance to superiors on applicable issues or projects by the review and recommendation of departmental procedures, which would increase department productivity
Works to resolve any customer issues/concerns in a timely manner and reviews unresolved problems with manager
Assists with performance reviews of subordinates
Communicates, makes a cognitive decision, audits data, researches, understands deadlines and timelines, and provides accurate results
Supports all areas of Service Parts and travels out of state as needed
Performs any, and all, responsibilities of a Parts Support Rep or those of any other level Coordinator, as needed or when directed to by Manager
Performs other duties as assigned
Qualification
Required
5 years of related experience
management of two or more regular full-time employees
Strong communication skills including the desire to develop and lead a team
Preferred
bachelor's degree in a relevant field preferred
valid driver's license and acceptable driving record necessary
Benefits
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
And much more.
Company
Canon Financial Services, Inc.
Canon Financial Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Yoshida
Chair & CEO
Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
Recent News
2023-03-29
Company data provided by crunchbase