Alpine Solutions Group · 2 days ago
Customer Success Manager
New York, United States
Full-time
Onsite
Mid LevelAlpine Solutions Group is experiencing rapid growth and is looking for a Customer Success Manager to enhance customer engagement. The role focuses on ensuring customers derive value from the product, addressing inquiries, and streamlining support processes as the company scales.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Be the main point of contact for customers day-to-day
Answer questions via email, chat, and video calls
Help customers understand and use the product
Track conversations, issues, and follow-ups in our systems
Spot patterns in customer feedback and share them with the team
Handle issues calmly and clearly when something goes wrong
Help create simple processes so support stays organized as we grow
Answering customer messages and emails
Jumping on several video calls with customers
Walking someone through a feature or setup
Helping onboard new customers or teams
Following up to make sure issues actually got resolved
Qualification
Required
Great with people
Organized under pressure
Obsessed with following through
Ability to help customers get value
Ability to answer questions
Ability to solve problems
Ability to make sure nothing falls through the cracks
Experience working closely with leadership teams
Ability to be the main point of contact for customers day-to-day
Ability to answer questions via email, chat, and video calls
Ability to help customers understand and use the product
Ability to track conversations, issues, and follow-ups in systems
Ability to spot patterns in customer feedback and share them with the team
Ability to handle issues calmly and clearly when something goes wrong
Ability to help create simple processes for organized support
Company
Alpine Solutions Group
Alpine Solutions Group is a staffing and services company
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Monteforte
Co-founder & Managing Partner
Phoebe Riley
Talent Partnership Executive
Company data provided by crunchbase