C1 · 16 hours ago
Senior Solutions Architect
Southern California, CA, US
Full-time
Onsite
Mid, Senior Level
$105K/yr - $180K/yr
7+ years expC1 is the foremost, single-source provider of advanced communications and data technology for business. The Senior Solutions Architect role focuses on consulting with Enterprise Customers to develop strategies and customized architectures that deliver measurable results through ROI and TCO models.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Serves as the subject matter expert in a key area such as:
5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
Cisco
Genesys
Avaya
Microsoft
Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives
Provides solution consulting, technical architecture and sales support for account opportunities
Provides live demonstrations for customers and sales teams
Develops and maintains technical competency and related certifications for all core products and solutions areas
Performs Strategic Road-mapping Sessions with customers
Participates in User Groups and Conferences as required
May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
Provides timely and accurate deliverables to customers including statements of work and product architectures
Participates in Solution Deliverables at the direction of the Solution Architect
These could include:
Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models
Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise
Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow
Participating in Solution/Delivery Assurance and Services Handoff Meetings
Ensures productive relationships with manufacturer technical peers
Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed
Qualification
Required
7-10 years in Collaboration and Customer Experience
Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions
Subject matter expertise related to SIP and Cloud based Services and architectures
Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc
Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
Excellent presentation skills
Exceptional customer facing skills
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
Certifications or equivalent experience in area of focus
Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
Able to manage multiple simultaneous work assignments
Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
Accustomed to working in virtual office environment
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase