Central Pacific Bank · 6 hours ago
Specialist - Ops Loan Servicing
Honolulu, HI
Full-time
Onsite
Entry, Mid Level
1+ years expCentral Pacific Bank is seeking a Specialist for Ops Loan Servicing to provide prompt and courteous service to customers. The role involves processing various loan types, assisting with escalated requests, and ensuring compliance with regulations while maintaining operational efficiency.
BankingFinancial Services
Responsibilities
Receives and processes functions, including but not limited to commercial general liability and business personal property insurance policies, bankruptcy, judgments, charge off maintenance and e-oscar disputes and commercial and consumer demand and collateral release requests and documentary collection requests. Develops the various insurance tickler requirements into a database for Commercial Loans / Commercial Real Estate. Ensure all requests are responded to well within the regulated guidelines and in a timely manner
Commercial and Consumer Loans. Assist customers and staff with escalated requests providing prompt and courteous service on the telephone and email to internal branches, Central Support Services, and Customer Service Center as well as external customers including insurance agents and escrow companies etc
Process all required maintenance in escalated problem resolution or normal situations- i.e. Loan Payoff, Credit Bureau reporting, SCRA, address changes, Subpoenas, Commercial and Consumer Demands, Commercial General Liability and Business Personal Property insurance and imaging etc
Quality Control provided for maintenance, address change, cashiers check audit, demands, commercial booking sheet, title releases, loan payoffs etc
Continuous cross-training on department functions
Assist with cross-training of staff on various functions
Monthly reporting of department stats
Assist with special departmental, divisional or bank projects including as necessary
Assist with annual internal and external audit requirements to ensure satisfactory ratings
Image any and all documentation for work processed not limited to helping out other co-workers in the department
Assist with the Fiserv releases and application testing and updates as necessary
Qualification
Required
High School Diploma or GED equivalency required
1+ years of experience in loan servicing experience and knowledge in consumer, commercial and/or residential mortgage loans or banking experience required for Specialist I
2+ years of experience in loan servicing experience and knowledge in consumer, commercial and/or residential mortgage loans or banking experience required for Specialist II
3+ years of experience in loan servicing experience and knowledge in consumer, commercial and/or residential mortgage loans or banking experience required for Specialist III
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications
Must be able to clearly communicate verbally and in writing with all internal and external customers
Must also be able to hear sufficiently to engage in daily discussions and interactions
Must be able to read and understand bank-related documents
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time
Must also be able to adapt to different work environments as needed to perform the job
Company
Central Pacific Bank
Central Pacific Bank is a financial service company that provides banking products and services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55M2020-10-20Debt Financing· $55M
Leadership Team
Arnold D Martines
Chairman, President and CEO
John Dean
President and CEO
Recent News
Seattle TechFlash
2025-09-18
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