SSA Group · 8 hours ago
Admissions CRM Operations Specialist
Denver Metropolitan Area
Contract
Onsite
Mid Level
$60K/yr - $80K/yrSSA Group is looking for a talented CRM Operations Specialist to join their Admissions team. This role will own the day-to-day technical operations of CRM services, focusing on maintaining operational stability, ensuring data integrity, and improving automation processes to maximize partner value.
HospitalityRetailTicketing
Responsibilities
Support automated workflows that enhance guest experience and drive revenue growth. Monitor and refine automations to ensure efficiency and effectiveness
Serve as the primary operational contact for partner attractions and internal stakeholders for CRM initiatives. Translate partner goals into actionable campaign plans, including target definition and message cadence
Participate in regular touch base meetings with partners and stakeholders regarding what projects are in flight, upcoming, and completed, ensuring to gather necessary information regarding requirements/decision making
Produce performance reports for stakeholders (deliverability, open/click rates, conversion, revenue impact)
Maintain and enhance data accuracy, consistency, and quality within Microsoft Dynamics
Investigate and resolve data issues impacting campaigns (segmentation logic, data integrations, attribute mapping, POS configuration)
Triage partner issues, collect supporting data, and present a recommended remediation plan to the CRM Product Owner for resolution and escalation
Contributes to and maintain detailed documentation of all CRM and donor management business cases, including technical specifications for designed solutions
Establish and maintain relationships with all stakeholders that are involved with using the CRM solutions provided by SSA Group to support admissions and bundled services
Proactively suggest process and product improvements to increase efficiency, deliverability and partner outcomes
Qualification
Required
Bachelor's Degree in Marketing, Data Science or Business preferred or combination of education and experience
Experience working with CRM operations including analyzing customer data, navigating a user interface to gather lists, or reviewing a customer profile
Strong troubleshooting skills with demonstrated experience resolving data, integration, or platform issues
Proficient with Microsoft Dynamics CRM and Microsoft PowerApps, including data integration and customization
Proficiency in POS systems, reporting tools, and MS Office Suite (Excel, PowerPoint, Word)
Highly organized, detail-oriented and able to manage multiple concurrent campaigns and deadlines
Ability to travel up to 10% of the calendar year, which may include weekends and holidays
Preferred
Familiarity with Jira (or equivalent issue tracking/project management tools)
Background working with museums, zoos, aquariums, cultural attractions, or mission-driven partners
Benefits
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting.
Company
SSA Group
SSA Group engages in ticketing, dining, and retail sales in between events and cultural destinations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Kight
Chief Operating Officer
Carrie Newton
Director of Partner Communication
Recent News
2025-09-09
Company data provided by crunchbase