Synergis · 18 hours ago
Tier 2 Technical Support Specialist
Duluth, GA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expSynergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. They are seeking a Tier 2 Technical Support Specialist responsible for providing technical support, managing IT requests, and maintaining documentation to ensure efficient operations.
Information TechnologyStaffing Agency
Responsibilities
Recording, tracking, and resolving IT support requests (Tier 1/2) in a ticketing system
Technical Support: Installing, diagnosing, repairing, and upgrading PC hardware, software, mobile devices, peripheral equipment, and AV conferencing equipment
Providing guidance on software and technology use to employees with varying technical expertise
Performing account management tasks, such as account creation/deletion, access changes, password resets, and unlocking user accounts
Tracking computer hardware and software licensing. Maintain computer hardware and peripheral supplies inventory levels
Creating and maintaining documentation, including technical support procedures and troubleshooting guides
Escalating complex issues to appropriate, higher-level IT staff
Qualification
Required
Strong written and verbal communication skills for effective end-user support
Ability to diagnose and solve technical issues with hardware, software, and networking
Familiarity with operating systems (Windows/macOS), Microsoft Office suite, Active Directory, Anti-Virus Protection, Spam/Phishing Prevention, Cloud Applications, and remote support tools
Basic understanding of LAN/WAN networks, Server Administration, Linux OS, Mobile OS (iOS, Android), Accounting software (NetSuite), and Adobe Creative Cloud
A customer-focused mindset with patience when dealing with user issues
Technical support: 2 years (Required)
Ability to Commute: Duluth, GA 30096 (Required)
Recording, tracking, and resolving IT support requests (Tier 1/2) in a ticketing system
Technical Support: Installing, diagnosing, repairing, and upgrading PC hardware, software, mobile devices, peripheral equipment, and AV conferencing equipment
Providing guidance on software and technology use to employees with varying technical expertise
Performing account management tasks, such as account creation/deletion, access changes, password resets, and unlocking user accounts
Tracking computer hardware and software licensing. Maintain computer hardware and peripheral supplies inventory levels
Creating and maintaining documentation, including technical support procedures and troubleshooting guides
Escalating complex issues to appropriate, higher-level IT staff
Preferred
2-5 years of experience providing Tier 2 support in a help desk environment
Associate degree or relevant IT certifications (e.g., CompTIA ITF+, Tech+, A+)
Benefits
Medical
Dental
Vision
Disability
Life insurance
401k
Commuter benefits
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Synergis
Synergis is a staffing and recruiting company specializing in information technology staffing services.
201-500 employees
H1B Sponsorship
Synergis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (7)
2021 (6)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Leona Rapelye
Vice President - Human Resources
Recent News
TecHR Series
2023-07-11
Company data provided by crunchbase