Neighborly® · 7 hours ago
National Account Representative
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expNeighborly is a hub of service brands that connects customers to top-notch local experts for home and business services. The National Accounts Representative will collaborate with team members to provide excellent customer care, manage inbound communications, and ensure timely project delivery.
Business DevelopmentFranchiseManagement ConsultingService Industry
Responsibilities
Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities
Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers
Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates
Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees
Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
Outbound Calling: Proactively make outbound calls to set customer appointments
Team Assistance: Assist other teams within the Call Center as assigned
Qualification
Required
1+ years of working experience in customer service or a related field is preferred
Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required
Collaborative Mindset
Effective Communication
Customer-Centric Focus
Task Prioritization
Critical Thinking
Coachable & Adaptable
Must be able to lift a minimum of 25 lbs
Education: High School Diploma or equivalent required
Schedule / in-office requirements: This is a fully remote position. Must be able to work 5 days a week with availability to work weekend days
Equipment: Must provide your own personal computer and hardwire internet connection (no Macs)
Preferred
Proficient in Spanish preferred (reading, writing, and speaking)
Sense of humor
Benefits
Medical
Dental
Company
Neighborly®
Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-09Acquired
Leadership Team
Michael A Davis
Chief Executive Officer
Mike Bidwell
President and CEO
Recent News
2025-05-20
2023-10-16
Company data provided by crunchbase