USTA National Campus · 10 hours ago
Senior Manager, Operations & Strategy
Alameda, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$110K/yr - $120K/yr
10+ years expThe United States Tennis Association, Northern California Section (USTA NorCal) is a not-for-profit organization focused on promoting tennis in Northern California. They are seeking a Senior Manager, Operations & Strategy to oversee business operations, including finance, IT, and HR, while partnering with leadership to develop and execute operational strategies.
Sports
Responsibilities
Manage and oversee USTA NorCal business Operations; includes Finance, Information Technology, Data Analytics, Office Services, and basic Human Resources
Serve as a strategic operations business partner to the Executive Director by providing frequent, transparent updates on the status of all operational areas, including progress, risks, and areas of opportunity, with clear and actionable recommendations
Proactively identify, address, and solve operational needs, anticipate challenges, and drive solutions independently—rather than operating in a passive or task-directed manner
Partner with the Executive Director and senior leadership to develop, implement, and monitor long-term operational business plans and business performance goals
Translate organizational strategy into effective tactical execution and results across departments
Identify opportunities for innovation, efficiency, and continuous improvement
Lead, manage, motivate, and develop the Operations Department staff
Oversee the annual budgeting process in partnership with the Controller and department leaders
Review and approve expenditures; monitor financial performance, projections, and variances
Hands-on work within a workforce management software system combining HR, IT, Expense, and Finance apps on a unified data platform (Rippling)
Build, sort, and analyze spreadsheets as needed
Ensure accurate and timely financial reporting for leadership and the Board of Directors
Manage the Controller to ensure aligned financial deliverables and deadlines are completed
Oversee basic HR operations within the workforce management software system (Rippling), including onboarding, offboarding, benefits administration, payroll coordination, and HR vendors
Support recruitment coordination and hiring logistics in collaboration with department leaders
Ensure compliance with employment laws, organizational policies, and workplace best practices
Serve as the primary point of contact for Rippling software operation and updates
Serve as a point of contact for HR operational policies and procedures
Oversee organizational risk management, including insurance coverage (Workers Compensation program, general liability, property, equipment, and directors’ and officers’)
Ensure operational activities are completed on time, within budget, and in compliance with policies
Coordinate all operational aspects of the Annual NorCal Board of Directors elections, which will ultimately require familiarity and/or quick comprehension of Board procedures
Manage and act as the point person for the physical office facilities (including a large, attached storage warehouse and forklift) and all office-related needs
Negotiate, manage, and oversee vendor and independent contractor agreements
Oversee materials, equipment, and inventory management
Ensure OSHA compliance and workplace safety programs
Provide strategic and operational oversight of IT services without direct involvement in the technical execution
Partner with IT stakeholders to identify, prioritize, and implement system improvements and technology innovations aligned with business objectives
Oversee IT services and external contractors to ensure reliable, secure, scalable, and responsive systems
Ensure that our technology supports staff productivity, operational efficiency, service delivery, and organizational growth
Oversee data collection, analysis, and reporting for programs and operations
Translate data into insights that inform decision-making, process improvements, and strategic planning
Establish and uphold data governance standards and reporting consistency
Manage a portfolio of cross-functional projects spanning Finance, IT, Data, HR, and Office Services
Ensure projects are effectively planned, resourced, and delivered on time, within budget
Must be available for occasional travel within the NorCal section, willing to work occasional weekends for events or meetings, and ready to accommodate extra hours as necessary to meet organizational needs
Qualification
Required
Bachelor's degree in business administration, or related field
At least ten years of experience in Operations and/or Finance-related role
Outstanding written and verbal communication skills
A confident problem-solver who does their research, acts as a thought-partner, and offers both innovative and sensible business solutions
Ability to manage competing priorities and adept at change management
Demonstrated ability to network effectively and foster a collaborative, high-performing team environment
Advanced relationship-building skills
Strong analytical and organizational skills; self-starter
Ability to prioritize multiple projects, priorities, and deadlines
Strong work ethic and commitment to excellence
Experience with Microsoft Office, Google Suite, Tableau, HRIS/Rippling, QuickBooks, and Video Meetings
Knowledge of general business software and an aptitude for learning new applications such as Workday Adaptive Planning, Zendesk, and Tableau
Powerful organizational, communication, and leadership skills demonstrated by previous professional success
Must be available for occasional travel within the NorCal section, willing to work occasional weekends for events or meetings, and ready to accommodate extra hours as necessary to meet organizational needs
The role works in the Alameda, CA office at least 2 days per week
Preferred
Familiarity with tennis is a plus, but not required
Experience working at a 501 (c)(3) is a plus, but not required
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings
Time to recharge and energize: Generous paid time off policy - including vacation, sick, and paid holidays, parental leave, and a paid winter break.
Plan for your future financially and professionally: 401(k) with employer matching (up to 5%), promotional and growth opportunities, Learning and Development programs to learn on the job.
Mental and emotional wellness: Resources for overall well-being.
Other cool perks: A personalized health management program, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
USTA National Campus
The USTA National Campus is your one-stop destination for tennis, pickleball, and padel.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase