Dandy · 11 hours ago
Account Manager, Practice Success
United States
Full-time
Remote
Entry Level
1+ years expDandy is transforming the dental industry by leveraging technology to modernize dental practices. As a Pool Practice Account Manager, you will manage a portfolio of accounts, focusing on customer retention and satisfaction through proactive engagement and operational excellence.
Artificial Intelligence (AI)CADDentalHealth CareIndustrial AutomationLogisticsManufacturingSoftware
Responsibilities
Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement
Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
Drive activation of new doctors within existing practices
Promote and sell additional scanners or product expansions where appropriate
Build rapport with practice managers and key stakeholders through consistent, professional communication
Serve as a trusted partner for questions, training, and troubleshooting support
Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly
Deliver high-quality service with speed, attention to detail, and efficiency
Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams
Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
Participate in team experiments designed to improve retention, operational workflows, and engagement tactics
Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact
Qualification
Required
1+ years of experience in Sales, Account Management, Customer Support or Customer Success within or related to SaaS/healthcare vertical
Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization
Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach
Strong written and verbal communication skills, comfortable engaging with customers over phone and email
High degree of organization, follow-through, and accountability
Curious, proactive, and energized by fast-paced, evolving environments
Passionate about improving customer experience and contributing to team success
Preferred
dental industry experience a plus
Benefits
Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off
Company
Dandy
More than a dental lab—Dandy is a tech-powered, end-to-end solution delivering high-quality, customized restorations at scale.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GreenoaksPrimary Venture Partners
2025-05-02Series D
2022-08-17Series C
2022-01-20Series B
Leadership Team
Daniel Hanover
Co-Founder, Chief Executive Officer, Chief Technology Officer
Toni Oloko
Co-Founder
Recent News
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