Pyramid Consulting, Inc · 1 day ago
Chargeback Specialist
Plano , TX
Full-time
Hybrid
Entry Level
$30/hr - $31/hr
1+ years expPyramid Consulting, Inc. is a leading IT industry firm, currently seeking a Chargeback Specialist for a 12-month contract opportunity. The role involves investigating and resolving various transaction disputes, maintaining expertise in dispute functionalities, and ensuring compliance with regulatory standards.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Investigate and resolve the complete range of transaction dispute types including unauthorized transactions, cardholder disputes, point-of-interaction errors, etc
Maintain subject matter expertise on disputes functionality on the Client Business Credit Card product
Maintain subject matter expertise on Mastercard Dispute Resolution, Claims Manager systems, and dispute requirements (Mastercard Rules)
Analyze customer information, financial patterns, and transaction data to evaluate the validity of claims
Understand and operate within standard operating procedures (SOPs) and guidelines across all workflows to effectively manage disputes volume and ensure regulatory compliance
Make informed dispute decisions based on relevant and compelling evidence
Balance customer empathy with operational policies especially toward friendly fraud
Document and maintain meticulous records for audit and compliance purposes
Continuously evaluate dispute tools and vendors to maintain and improve best-in-class disputes servicing
Qualification
Required
Minimum 1 year of experience in credit card chargebacks management
Ability to independently analyze evidence, documents, and other data to quickly develop next actions
Expertise reviewing transaction-level data for signs of fraud and abuse
Ability to work autonomously with minimal supervision, particularly during non-standard business hours
Proficiency with Google Suite and/or MS Office, dashboards, and Slack
Strong self-research skills with a demonstrated ability to adapt to new systems and technology
A track record of unwavering integrity, strong collaboration, and exceptional attention to detail
Preferred
Mastercard network and issuer-side experience preferred
SQL and/or Python are a plus
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase