Rollins, Inc. · 19 hours ago
Vendor Engagement Analyst
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expRollins, Inc. is a leading Atlanta-based public company focused on enhancing customer experience and operational excellence. The Vendor Engagement Analyst will analyze performance metrics related to service level agreements and develop a performance-rating system for third-party vendors, ensuring accountability and continuous improvement in customer satisfaction.
CommercialConsumerHome ServicesService Industry
Responsibilities
Work with National Accounts Customers' third-party vendors to coordinate pest control services, by utilizing multiple interdependent proprietary application Do a complete analysis on each application to identify customer and branch trends
Bolster customer satisfaction by creating and developing a tailored playbook of customer requirements to manage work orders, meet customer's demand, service requests and communicate service status both internally and externally
Audit, accept or reject, account changes submitted by field personnel, National Accounts sales organization, Orkin franchises, Rollins brands and Support the above teams as an active liaison
Generate and analyze daily reports to coordinate Preventative Maintenance and Repair, audit work orders, rectify situations in which customers were not satisfied with services , prioritizing service for time sensitive issues, proactively identify breakdowns in communication , reporting inconsistencies ,maintaining service levels that boost efficiencies, strengthens and enhance customer's confidence and trust
Collaborate with service branches to ensure emergency situations have been handled and solved, recorded appropriately, and closed as Analyze, and Manage the closing trends and recommend best practices to both branches and our customers that leapfrog the service to another level
Negotiate, and Analyze the service prices to ensure that it is beneficial to both parties
Manages the Price Increase/Decrease part of the business
Manages the Client Relationship as it relates to work-orders and distinct services
Independently makes day to day decisions as it relates to vendor management
Make recommendations to field personnel and customers for process improvements, enhancements, and increased service frequencies through report analysis
Proactively brainstorm effective solutions to boost efficiency and sustainability
Qualification
Required
Bachelor's Degree (BA) from four-year College or university; or five years related experience and/or training
Solicit, analyze, and document customer requirements- excellent interpersonal communication skills - written and oral
Provide fast, efficient, and quality solutions - become a subject matter expert with customer, reporting and scheduling requirements, as well as website changes, etc
Proficient with MS Excel, MS Access, MS PowerPoint, MS Word
Become proficient with internal Systems: BOSS, 360, Q-Port, NGS Queries, and JDE
Maintain assigned databases
Work with large data sets
Handle pressure situations in a professional manner and meet time guidelines and constraints
Excellent organization skills and be very detail oriented
Work independently or with a team to achieve organizational goals
Be accessible to customers outside the regular work hours to fast track trouble calls with branches
We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations
Preferred
3-5 years business experience in a relevant vendor analytic role
Benefits
Comprehensive benefits package including medical, dental, vision, maternity & life insurance
401(k) plan with company match, employee stock purchase plan
Employee discounts, tuition reimbursement, dependent scholarship awards
Paid Time Off
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
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