Western Governors University · 19 hours ago
Partner Success Manager
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
$73K/yr - $109K/yr
2+ years expWestern Governors University is committed to expanding access to higher education through online, competency-based degree programs. The Partner Success Manager will serve as the primary contact for client support, focusing on account growth and maintaining strong relationships with partners to ensure successful workforce development solutions.
Higher Education
Responsibilities
Maintain and manage relationships with partners to ensure long-term success
Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions
Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the transfer partner’s structure
Client Success: Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals
Business Reviews: Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration
Collaboration & Problem Solving: Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues
Data-Driven Insights: Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner
Qualification
Required
Bachelor's degree in Business Administration, Management, Marketing or related field
2-6 years of experience in partnership management with a record of high performance in solution selling
Must be located in the Greater Los Angeles area
Travel up to 50%
Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable
Experience in account management or client success, with a proven track record of account growth and renewals
Strong relationship management skills, with the ability to build trust and maintain long-term partnerships
Experience with contract renewals, upselling, and cross-selling in a B2C setting
Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and partners
Strong understanding of workforce development trends, training needs, and how education solutions can support organizational goals
Ability to quickly learn and articulate WGU's full range of educational offerings, including degree programs, short-form courses, career placement and apprenticeships
Initiative - Self-directed with a strong bias for action and results; displays keen interest in students and organization
Reliability - Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
Strategic Thinking – can develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important
Earns Trust – is exceptional and persuasive using communication skills, oral and written, delivers on commitments
Negotiation – can negotiate and influence skillfully and professionally while maintaining relationships
Attitude - Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner
Adaptability – Manages behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity
Student Focus – the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community
Problem Solving – Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is important
Interpersonal Skills – Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure
Accuracy – Draws on facts collected from a broad knowledge of WGU's goals and processes
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Ability to travel independently by car, train, transit, and plane
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
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