Bruni & Campisi, Inc. · 20 hours ago
Dispatcher
US-NY-Elmsford
Full-time
Onsite
Entry, Mid Level
2+ years expBruni & Campisi, Inc. is a leading home services provider seeking a dedicated Dispatcher to join their team. In this role, you will coordinate technicians, support customers, and ensure smooth service operations during late-night and weekend shifts.
ConstructionService Industry
Responsibilities
Schedule and dispatch technicians for service calls, maintenance appointments, and emergency repairs
Prioritize service requests based on urgency, customer needs, and technician availability
Monitor and adjust schedules to maintain optimal efficiency and productivity
Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels
Provide customers with accurate information regarding service availability, estimated arrival times, and potential delays
Follow up with customers to ensure satisfaction and address any additional needs or concerns
Keep customers informed about the status of their service calls and any changes to scheduled appointments
Maintain detailed and accurate records of service calls, customer interactions, and technician activities
Enter data into company dispatch and customer management systems
Generate and distribute reports on service performance, technician productivity, and customer satisfaction
Qualification
Required
2+ years of dispatch experience
2+ years of customer service experience
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Effective problem‑solving skills and the ability to perform well under pressure
High attention to detail and accuracy
Ability to work both independently and as part of a team
Flexibility to work varying shifts, including late nights and weekends
Preferred
Prior experience in dispatching or customer service within plumbing, electrical, or service‑technician environments
Benefits
Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
Disability & Term Life Insurance: Financial security for you and your loved ones.
Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
Paid Holidays: Enjoy paid time off for holidays.
Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.
Company
Bruni & Campisi, Inc.
Since 1979, we’ve been serving the needs of residential clients throughout Westchester County, NY, Stamford, CT, Greenwich, CT, and the surrounding areas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase