Dialpad · 11 hours ago
Billing Team Lead
San Ramon, CA
Full-time
Onsite
Mid, Senior Level
$88K/yr - $111K/yr
5+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As the Billing Team Lead, you will manage the contract review process and billing operations, collaborating with various departments to optimize efficiency and customer satisfaction.
AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models
Support the migration of customers from legacy NetSuite billing to SuiteBilling by ensuring subscription records are set up accurately
Serve as a point of escalation for the Senior Manager to resolve complex contracts and order processing issues
Create and maintain detailed process documentation to ensure consistency, compliance, and transparency across the billing team and external partners
Facilitate external audit requests and SOX control walkthroughs as required
Provide rapid resolution for billing-related Zendesk tickets
Partner with the collections team by providing relevant billing data to assist with quarterly collection forecasts
Lead and/or participate in projects and other ad hoc tasks related to order-to-cash processes and reporting as needed
This role will support the Sr. Manager, Billing and NetSuite Order Management, in leading the NetSuite order management function and the billing team in the Philippines
Qualification
Required
Bachelor's degree in finance, accounting, or a related field
5+ years of experience in order management, billing operations, and process improvement
Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
A good command of GSuite and Microsoft Excel skills
Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously
Preferred
Experience with ASC 606 and revenue recognition is a plus
Benefits
Competitive benefits and perks
Robust training program
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
2026-01-23
2026-01-22
Morningstar.com
2026-01-16
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