Mindlance · 3 weeks ago
Customer Service Advocate
United States
Full-time
Remote
New Grad, Entry LevelMindlance is a company focused on providing support for Medicaid members and providers. The Customer Service Advocate serves as the first-line advocate, resolving inquiries and issues while ensuring a positive experience for callers navigating healthcare benefits and services.
Human Resources
Responsibilities
Handling Inbound Calls
Providing Accurate Information
Verifying Member Information
Documenting Interactions
Problem Resolution
Educating Members
Collaboration
Adhering to Performance Metrics
Compliance & Confidentiality
Qualification
Required
High School Diploma or GED
Call Center/Customer Service Experience
Basic understanding of Word, Excel, Outlook and Teams
Call Center Communication Skills
Problem-Solving & Critical Thinking
Emotional Intelligence & Patience
Typing test, basic computers skills test
Preferred
Experience interacting and multitasking using multiple systems and programs simultaneously
Close attention to details and ability to work with multiple systems simultaneously
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
Kelly Services, Inc.
2025-05-17
2025-04-14
Company data provided by crunchbase