CTS Engines · 18 hours ago
Customer Program Manager
Coral Springs,FL,US
Full-time
Onsite
Mid Level
3+ years expCTS Engines is seeking a results-driven Customer Program Manager to manage customer engine programs from induction to delivery. The role involves overseeing contracts, program performance, and communication with customers while ensuring adherence to cost, scope, and turnaround time commitments.
AerospaceManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Managing customer engine programs end-to-end — from induction through delivery
Ensuring that cost, scope, and turnaround time (TAT) commitments are consistently met
Serving as the primary customer interface, owning all communication, program updates, and escalations
Coordinating with internal departments including Operations, Engineering, Quality, Finance, and Supply Chain
Managing contracts and commercial terms (NTE, FFP, O&A)
Providing detailed shop visit forecasts
Generating program performance reports and customer scorecards
Overseeing Gate 0-1-2-3 program reviews
Monitoring material and vendor repair status
Tracking costs vs. margins
Escalating risks proactively
Qualification
Required
Solid understanding of commercial engine models (CF6, PW2000.), including overhaul processes, shop visit flow, and basic technical terms
Proven track record managing customer programs from induction through delivery, ensuring TAT, cost, and scope adherence
Direct experience serving as primary point of contact for major airline or lessor customers; strong communication and negotiation skills
Familiarity with contract structures (NTE, FFP, O&A) and ability to manage margin, escalation clauses, and billing
Working experience with Quantum
Able to handle high-pressure customer escalations and internal challenges without losing composure
Capable of juggling multiple shop visits and delivering accurate updates consistently
Balances customer advocacy with company profitability
Clear, professional, and persuasive in both written and verbal communication
Three to five years' experience in an aviation MRO environment, preferably engine MRO
Must be a US CITIZEN or permanent resident to be considered for the position
Preferred
Prior exposure to shop floor, engineering, or material planning in MRO operations
Awareness of FAA/EASA/CAA compliance, ITAR/EAR considerations, and customer scorecard metrics
Associates degree in an Engineering, Science, or Aviation related discipline is preferred
Strong knowledge of CF6-80C2, CF6-80A and CF6-50 engines
Company
CTS Engines
CTS Engines is a world leader of mature jet engine maintenance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-28Acquired
Leadership Team
Vesa Paukkeri
Chief Commercial Officer (CCO)
Recent News
REBusinessOnline
2023-12-26
The Business Journals
2023-12-26
2023-12-26
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