Help Desk Support Tech jobs in United States
cer-icon
Apply on Employer Site
company-logo

Western Branch Diesel · 10 hours ago

Help Desk Support Tech

positionPortsmouth, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Western Branch Diesel, a subsidiary of Indel Power Group, is seeking a Help Desk Technician in Portsmouth, VA. This role involves providing technical support and troubleshooting for users across various departments within the company.

Professional ServicesRetailSales
check
Growth Opportunities

Responsibilities

Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
Help desk, user support, and line-of-business application support
Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
Identify and discuss root causes of user technical issues
Identify and discuss vulnerabilities or areas of poor system performance
Keep system documentation up to date, including configurations and inventory
Identify and escalate situations requiring urgent attention

Qualification

Windows desktop operating systemsHelp desk supportNetwork+ certificationLAN/WAN architectureCustomer service skillsEnglish proficiencyProblem solving abilities

Required

English proficiency, strong written and verbal communication skills
Working knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10
Excellent customer service skills
Understanding of domain managed systems, LAN/WAN architecture
Problem solving and analytical abilities

Preferred

One year of computer help desk experience
Network+ certification

Benefits

Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Eight Paid Holidays
Employee Referral Program
On the job paid training
Company events and employee recognition programs

Company

Western Branch Diesel

twittertwittertwitter
company-logo
Western Branch Diesel is a distributor and service provider of detroit diesel, MTU, volvo penta, and allison transmissions.
dateFounded in 1946
location
Portsmouth, Virginia, USA
people-size201-500 employees
web-link
https://www.westernbranchdiesel.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase