Mauser Packaging Solutions · 7 hours ago
Regional Customer Service Manager
Elk Grove Vlg, IL, United States
Full-time
Onsite
Mid, Senior Level
$85K/yr - $115K/yr
3+ years expMauser Packaging Solutions is dedicated to innovation and sustainability in packaging. They are seeking a Regional Customer Service Manager to lead a team of Customer Service Representatives, ensuring excellent customer service performance while managing inventory and developing action plans for continuous improvement.
ManufacturingPackaging ServicesService Industry
Responsibilities
Investigates and resolves any customer issues i.e. delayed backorders & performs root cause analysis to make improvements with cross-functional teams
Leads, trains, and develops a team of high performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company information
Builds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends; troubleshoots supplier/customer satisfaction ratings
Reviews, analyzes and executes replenishment planning for assigned product categories; manages purchase orders to support inventory plan & expedites orders based on customer demands/forecasts
Supports inventory strategies and policies by maintaining and auditing system data for assigned product lines i.e. customer product and pallet return process, customer credits and short pays
Provides input to operations team to help facilitate production and shipping schedules to meet requirements. Communicates changes that may negatively impact customers to sales/plant leadership
Reduces slow moving inventory (SLOB) by determining the supplies and materials needed for customer orders and manages process of expediting sales orders into shipments during incentive programs
Analyzes ordering patterns and sales data to aid in production and sales forecasting, communicates to plant leadership as necessary
Performs other duties as assigned
Qualification
Required
Bachelor's Degree and 3-5 years of experience preferably in similar or related field. Experience exceeding 5+ years in customer service leadership role will be considered in leu of a degree
Previous customer service leadership experience with proven growth and demonstrated success
B2B experience/Account management required
Intermediate excel skills – pivot tables, VLOOKUP's, data visualization
Experience with lean manufacturing practices, AR/AP accounting, forecasting, and sales order processes
Detail oriented with strong analytical skills; Ability to multi-task well in a fast-paced environment
Exceptional customer service skills in handling issues in both the interest of the customer and Mauser
Entrepreneurial/self-starter– someone who can step in and drive efficiency and process improvement across the order management process
This role requires travel (approximately 25% of the time) to support plant operations in Illinois and Indiana
Preferred
Manufacturing experience strongly preferred
SAP preferred but demonstrated competency in other ERP systems will be considered
Benefits
Medical
Dental
Paid time off
Other competitive benefits
Company
Mauser Packaging Solutions
Mauser Packaging Solutions manufactures and distributes plastic, metal, fiber, and IBC industrial packing supplies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Steubing
President & CEO MAUSER International Packaging Solutions
Recent News
Precedence Research
2025-11-20
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2025-11-12
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