Four Seasons Hotels and Resorts · 2 hours ago
Assistant Front Office Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $83K/yrFour Seasons Hotels and Resorts is a luxury hospitality company committed to creating exceptional guest experiences. They are seeking an Assistant Front Office Manager to oversee the Front Desk, Concierge, and Bell teams, ensuring guest satisfaction and managing staff during shifts.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures and protocols are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Qualification
Required
Previous Luxury Hotel supervisory experience
Solid working computer skills and knowledge including but not limited to Opera PMS, Excel, Word, PowerPoint and Internet
Ability to quickly and positively establish rapport
Excellent communication and problem solving skills
Strong leadership skills
Reading, writing and oral proficiency in English
Successful candidate must possess legal work authorization for the USA
Preferred
College degree
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities
Benefits
Generous medical, dental & vision insurance plans
401 (k) Retirement plan
Complimentary stays at other Four Seasons properties
Free meals on duty
Paid holidays, vacation & sick days
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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