Schindler Elevator Corporation (U.S.) · 1 day ago
Sales Account Manager - Service
Washington, DC
Contract
Onsite
Senior Level
5+ years expSchindler Elevator Corporation is dedicated to enhancing urban life through innovative transportation solutions. They are seeking a Sales Account Manager - Service to cultivate customer relationships and drive sales for elevator and escalator services while ensuring high levels of customer satisfaction and managing accounts effectively.
Mechanical Or Industrial Engineering
Responsibilities
Cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades
Ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers
Act as a liaison between the customer and Schindler to build strong, long-term relationships and leverage industry knowledge to achieve sales targets
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements
Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation
Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property
Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives
Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery
Identify and pursue sales opportunities through key customer contacts and industry information
Qualify customer needs to secure profitable solutions leveraging company products and services
Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers
Negotiate contract terms favorable to the company while also delivering on customer requirements
Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision
Prepare estimates and communicate proposals with customers
Maintain accurate customer records and files in accordance with company procedures
Ensure compliance with established policies and procedures
Qualification
Required
Bachelors Degree
2 years B2B sales experience in the elevator or related industry
Customer Account Management (5-10 years): proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation
Negotiation & Strategy (5-10 years): experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers' needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations
Sales & Closing Skills (5-10 years): proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers' needs and introducing new services and technology
Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives
Leadership (5-10 years): ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track of collaborating with Field Superintendents and technicians with quality improvement processes
Effective presentation skills and proficiency in Microsoft Office applications
Strong communication, negotiation, objection handling and closing skills with a proven sales track record
Ability to empathize, listen and connect with people to form outstanding customer relationships
Excellent Time Management, Organizational Skills, And Problem Solving Abilities
Motivated, resilient, and customer focused mindset with a strong character aligned with Schindler's values
Experience with SAP and a results driven mindset to thrive in a competitive sales environment
Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions
Benefits
Fully vested 401k match, up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
Tuition Reimbursement - Eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.
Company
Schindler Elevator Corporation (U.S.)
North American operation of the Swiss-based company, a leading global elevator and escalator provider.
10001+ employees
H1B Sponsorship
Schindler Elevator Corporation (U.S.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (13)
2022 (21)
2021 (11)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ray Bisson
Chief Executive Officer
Sneh Virdi
Chief Financial Officer
Company data provided by crunchbase