City of Vallejo, California · 6 days ago
Communications Operator II (Extra Help)
Vallejo, CA
Full-time
Onsite
Entry, Mid Level
1+ years expThe City of Vallejo is currently seeking qualified Communications Operator II's to fill extra help positions within the Vallejo Police Department's Communication Center. The role involves performing complex duties in support of public safety personnel, including dispatching emergency calls and providing information to the public.
Government
Responsibilities
Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates, when necessary, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched
Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information
Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems
Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information
Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools
When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action
Receives, interprets, classifies, prioritizes and responds to calls and texts of a routine and emergency nature, including those calls and texts involving life-threatening situations. Enters relevant information by computer keyboard and accurately transmits messages for dispatching as necessary and in accordance with established procedures while operating a computer aided dispatch system
Maintains a variety of automated and manual logs, records and files related to communications center activities
Make court appearances as required related to assigned activities
Performs a variety of record keeping, filing, indexing and other general clerical work; maintains a variety of logs relating to public safety activities
Responds to public inquiries in a courteous manner; provides information; resolves complaints in an efficient and timely manner
Performs other work as assigned
Operate a motor vehicle in the performance of assigned duties and responsibilities
Perform communications center activities in a mobile vehicle or mobile setting
Perform other work as assigned
Qualification
Required
One year of public safety dispatching experience or three years of experience as a police officer and the Peace Officer Standards and Training (P.O.S.T.) Entry-level Dispatcher Selection Test Battery as required under P.O.S.T. guidelines
Equivalent to the completion of the twelfth grade
Possession of a valid, appropriate California driver's license at the time of employment
Possession of a P.O.S.T. Basic Dispatcher Certificate is required
Customer service and professional telephone answering techniques
Modern office procedures, methods and computer equipment
Correct English usage, spelling, punctuation and grammar
Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency
Policies and procedures of receiving and processing emergency calls and requests for service
Basic communications rules and regulations governing the operation of radio transmitting and receiving systems
Standard radio broadcasting and dispatch procedures and rules
Geographic features and streets within the area served
Principles and procedures of record keeping including the maintenance and security of fire and police communications reports
Basic principles of report preparation
Techniques for dealing with the public in a tactful but firm manner
Act appropriately and decisively under stressful and/or emergency situations
Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch
Learn policies and procedures of receiving and processing emergency calls
Read, understand and apply a variety of call-taking information and materials
Learn call interview and law enforcement dispatch techniques and procedures
Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems
Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units
Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen
Learn general law enforcement codes, practices and methods
Act promptly and appropriately in emergencies
Speak clearly and concisely in a well-modulated voice pattern
Effectively communicate with and elicit information from upset and irate citizens
Maintain confidentiality of information
Understand and follow both oral and written instructions promptly and accurately
Communicate effectively in the English language in both oral and written forms
Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present
Type accurately at a speed necessary for successful job performance. Must type a minimum of 35 words per minute
Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public
Effectively multi-task
Provide courteous and effective customer service
Maintain professional composure and take responsible and effective action during stressful situations
Operate radio transmitting equipment
Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions
Learn the organization and functions of a municipal law enforcement agency
Learn pertinent Federal, State, and local laws, codes and regulations
Apply the laws, codes, policies and procedures related to the gathering of legal evidence
Apply Federal, State, City and departmental laws, policies and procedures
Deal with the public firmly, courteously and tactfully
May perform training duties for Communications Operator I level employees and other in-house training
Operate various office equipment including computer terminals
Work various shifts as assigned
Work flexible hours
Sit or stand for long periods of time
Preferred
Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable
Company
City of Vallejo, California
We're proud of our 200-year heritage.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kristin Jackson
Communications Operator II, CTO, Tactical Dispatcher
Naveed Ashraf
Chief Innovation Officer (CINO) & IT Director
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