KX · 1 week ago
KDB Product Support Engineer
New York, United States
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $130K/yr
2+ years expKX is a software company that empowers data-driven decisions for fast-moving companies. They are seeking a KDB+ Product Support Engineer to provide advanced technical support for mission-critical systems used by Tier-1 financial institutions.
AnalyticsDatabaseInformation Technology
Responsibilities
Provide advanced technical support for KX products, ensuring stability and high performance
Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance
Support customer deployments, upgrades, and production incidents
Perform deep‑dive root cause analysis (RCA) for high‑impact issues
Collaborate with engineering to resolve product defects and enhance product functionality
Create and maintain technical documentation and knowledge‑base articles
Participate in global on‑call rotation, including occasional weekend or after‑hours coverage
Qualification
Required
Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles
Provide advanced technical support for KX products, ensuring stability and high performance
Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance
Support customer deployments, upgrades, and production incidents
Perform deep‑dive root cause analysis (RCA) for high‑impact issues
Collaborate with engineering to resolve product defects and enhance product functionality
Create and maintain technical documentation and knowledge‑base articles
Participate in global on‑call rotation, including occasional weekend or after‑hours coverage
Hands‑on kdb+/q experience preferred
Linux/Unix system administration skills
SQL/database proficiency
Strong analytical and problem‑solving capabilities
Excellent communication skills
Strong hands‑on kdb+/q experience
Linux/Unix system administration skills
SQL/database proficiency
Strong analytical and problem‑solving capabilities
Excellent communication skills
Experience supporting enterprise or mission‑critical systems
Experience troubleshooting performance, memory, or networking issues
Experience working with real‑time or time‑series data systems
Preferred
Experience in financial services, market data, or trading systems
Knowledge of real‑time data pipelines or messaging (Kafka, Solace)
Scripting experience (Python, Shell)
Familiarity with ITIL support processes
Understanding of TCP/IP and networking fundamentals
Benefits
Competitive Salary
Individually tailored training and skills development
Private healthcare package and Employee Assistance Programme
Enhanced maternity and paternity package
Wellness Days and Volunteer Days
Company
KX
Kx sells a high-performance time-series database platform for large scale, fast computing.
501-1000 employees
H1B Sponsorship
KX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2014-10-16Acquired
Leadership Team
Ashok Reddy
Chief Executive Officer
Clint Maddox
Chief Revenue Officer (CRO)
Recent News
citybiz
2025-09-15
Company data provided by crunchbase