Freedom Recruiters USA · 2 months ago
Technical Service Operations Manager
Columbia, MD, US
Full-time
Onsite
Senior Level
5+ years expFreedom Recruiters USA is seeking a Technical Service Operations Manager responsible for leading and developing the technical services team while supporting field operations. The role combines operational leadership with technical expertise to ensure exceptional service delivery and high customer satisfaction across various electrical service offerings.
Staffing & Recruiting
Responsibilities
Recruit, train, and mentor technical service personnel, including electricians, technicians, technologists, and engineers
Build and maintain internal technical training programs and certification pathways to elevate team capability
Foster a culture centered on safety, quality, accountability, and continuous improvement
Conduct performance reviews, set development goals, and provide individualized coaching and progression plans
Perform hands-on electrical evaluations, inspections, testing, commissioning, troubleshooting, and maintenance across low, medium, high, and extra-high voltage systems
Lead complex field projects while the team is developing, modeling industry best practices on-site
Provide advanced technical guidance, problem-solving, and mentorship during field operations
Support emergency response needs and participate in on-call rotations when required
Oversee and execute technical service projects, including maintenance programs, commissioning, equipment upgrades, and lifecycle replacements
Ensure all work is delivered on-time, on-budget, and in compliance with relevant industry standards (NETA, NFPA, IEEE)
Prepare pre-job plans, MOPs, safety documentation, and client-facing deliverables
Coordinate with internal departments for project hand-offs, scheduling, procurement, and billing
Develop, maintain, and optimize daily/weekly schedules for technical staff, equipment, subcontractors, and field resources
Track job progress and field performance within company systems
Collaborate with other offices across the US and Canada to share resources, align standards, and support regional growth
Prepare accurate estimates and quotes for technical service projects and lifecycle maintenance work
Support the business development team with pricing, scope development, and responses to RFPs
Identify opportunities for expanded services, pull-through work, and long-term client relationships
Ensure all work adheres to company safety policies and applicable codes and standards (CEC, OHSA, NFPA, NETA, IEEE)
Perform routine site inspections and proactively address potential hazards
Review and validate technical reports, testing documentation, and deliverables before client submission
Track project costs, labor hours, equipment usage, and job profitability
Approve timesheets and ensure timely and accurate billing
Provide billing forecasts, job cost reporting, and resource utilization analysis
Optimize workforce planning to balance cost efficiency with service quality
Development of an independent, high-performing technical service team within 12–18 months
Percentage of projects delivered on-time, on-budget, and without rework
Completion rates of training programs and internal certification milestones
Client satisfaction scores, repeat business, and service growth
Safety performance—including zero incidents and proactive hazard reporting
Qualification
Required
5+ years of NETA or NICET field testing experience (electrical testing, commissioning, or maintenance)
Prior supervision or operations management experience preferred
Strong understanding of electrical systems from low voltage through extra-high voltage
Excellent communication, leadership, and organizational skills
Preferred
Proven experience leading technical teams in the electrical testing or service industry
Ability to manage complex field projects while coaching and developing staff
Strong knowledge of NETA, NFPA, IEEE standards, and industry best practices
Company
Freedom Recruiters USA
Freedom Recruiters USA was founded by Dominic D'Amico Jr., an executive in the Construction Industry in NYC for 45 years.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase