Parkland Health · 3 hours ago
IT Equip Provisioning Specialist-Senior
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expParkland Health is seeking a Senior IT Equip Provisioning Specialist responsible for executing IT processes to maintain an optimized hardware, software, and telecommunications environment. The role focuses on asset management processes including inventory tracking, reporting, and ensuring compliance with operational standards.
CommunitiesHealth CareHospitalMedicalNon ProfitWellness
Responsibilities
Performs IT inventory management for Desktops, Laptops, Tablets, Mobile Devices/Smart Phones, 2-Way Radios, Pagers and associated peripherals/consumables. Ensures all inventories are accounted for and all inbound and outbound shipments (including disposed equipment) are delivered to the correct areas
Tracks and reports on the location, description and associated user information for hardware and software technology assets, as well as tracking ownership and utilization
Reports on the financial impact of product lifecycle (Parkland owned vs. not owned assets) including reports on stock turn (annual throughput / average number of units held in stock)
Facilitates RMA, warranty and maintenance repairs. Reports all equipment issues to appropriate vendors
Loads/installs/configures all incoming end user devices such as Laptops, Desktops, iPads, iPhones and paging devices
Configures user accounts and system settings. Troubleshoots technical issues working with Desktop Support, End User Computing and Systems Engineering as needed
Prepares and ships equipment to other Parkland locations and remote workers
Coordinates the IT asset disposal process
Assists in identifying system issues during imaging, configuration and maintenance cycles. Reports systems issues to other IT Teams for resolution as needed. Communicates directly with end users on less complex issues
Evaluates all equipment returned to IT Fulfillment for re-use or recycle
Provides input for process improvement and facilitates process improvement implementation as needed
Leads projects for IT Fulfillment, working under the indirect supervision from the manager. Applies basic knowledge of project planning and scheduling techniques (scope, schedule and resources) to support all phases of the project lifecycle
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland
Supports audits related to IT assets, including collecting asset information directly and leading asset inventory projects
Monitors all tickets through completion, resolving any discrepancies that may occur. Provides timely and complete updates to assigned tickets, including fully documenting detailed journal and resolution notes
Represents the interests of the customer internally, providing appropriate escalation to other Parkland teams when issues cannot be resolved within IT Fulfillment
Assists with troubleshooting and problem resolution on telecommunications equipment and services as needed
Creates and tracks inventory orders for Desktop Support, Network and Telecom via Lawson and the IT Store as needed
Creates, receives and dispatches tickets to Desktop Support
Attends and participates in team meetings and discussions. Contribute to discussions and provide feedback on processes, operational issues, etc. Be engaged in one-on-one and group discussions. Participate in Technology project initiatives as required
Performs all activities in compliance with the internal and external requirements/standards for Health & Safety, Quality, Regulatory and Finance
Maintains knowledge of operational procedures and standards to ensure that protocols are followed, and consistency is used throughout Parklands Information Technology department. Develops effective internal controls designed to promote the said rules and regulations
Qualification
Required
Prefer a Bachelors degree in Business Administration, Computer Information Systems, Information Technology (IT) or related field
Must have 8 years of experience managing and provisioning end user devices which include: Desktops, Laptops, Tablets, Mobile Devices/Smart Phones, 2-Way Radios, Pagers, Windows 7 and 10, IOS and Android operating systems
Must have 3 years of experience in a large, enterprise IT operations environment
Must have 2 years of experience in managing technology implementations, deployments or rollouts
Must have knowledge of personal computer operations and functions
Must have knowledge of telecommunications devices operations and functions
Must have practical knowledge of hardware, operating systems, telephone and communication equipment technologies currently in use at Parkland
Must be able to develop and maintain operational processes and standards
Must be able to demonstrate critical thinking skills regarding system issues
Must be detailed oriented and be able to demonstrate understanding regarding the documentation processes
Must be computer literate, with basic knowledge of word processing, spreadsheet, and/or database software
Must have a collaborative work style that includes and values the views of others
Must have effective oral and written communication skills
Must be able to communicate effectively, verbally and in writing, with department personnel, user departments, managers and vendors about business needs
Company
Parkland Health
Parkland Health first opened its doors in 1894 and is now one of the largest public hospital systems in the country.
10001+ employees
H1B Sponsorship
Parkland Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Frederick Cerise
President and Chief Executive Officer
Richard Humphrey
Executive Vice President and Chief Financial Officer
Recent News
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