GXO Logistics, Inc. · 23 hours ago
Lead Analyst, ServiceNow (HR Tech)
North Carolina, United States
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expGXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions. As the Lead Analyst for HR Technology, you will be the technical leader for the design, development, and ongoing optimization of the ServiceNow HR Service Delivery platform, collaborating with HR and IT stakeholders to deliver effective solutions.
LogisticsSupply Chain Management
Responsibilities
Lead the technical design and architecture of HRSD solutions, including HR Case Management, Knowledge Management, Employee Center Pro, and Lifecycle Events
Develop, configure, and customize HRSD using ServiceNow best practices, including advanced scripting (JavaScript, Glide) and Flow Designer
Build and maintain custom Employee Center Pro widgets and pages using HTML, CSS, AngularJS, and React as needed
Design and implement integrations between ServiceNow HRSD and external systems (e.g., SuccessFactors, Kronos, Cornerstone) using Integration Hub and APIs
Provide technical leadership through code reviews, platform security enforcement (ACLs), and performance optimization
Partner with HR stakeholders, Business Analysts, and IT teams to translate business requirements into technical solutions
Lead HRSD upgrades, remediation efforts, testing, and ongoing platform maintenance
Troubleshoot and resolve complex technical issues to ensure platform stability and performance
Configure and support Employee Center Pro, Virtual Agent, mobile applications, chat, surveys, and related HRSD components
Drive adoption, continuous improvement, and knowledge sharing with HRSD business owners and junior developers
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or equivalent related work/military experience
7+ years of hands-on ServiceNow development and configuration experience
4+ years of dedicated experience supporting ServiceNow HR Service Delivery (HRSD)
Expert proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting
Strong experience building custom workflows, scoped applications, and integrations using Flow Designer and Integration Hub
Proven ability to manage platform upgrades, security standards, and multiple priorities in a fast-paced environment
Preferred
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HRSD (CIS-HRSD)
Experience with ServiceNow GenAI features and dynamic translations
Experience supporting global, multi-country environments with GDPR and data privacy considerations
Benefits
Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability
The opportunity to participate in a company incentive plan
Company
GXO Logistics, Inc.
Game-changing opportunities for our customers, employees and investors. Advanced automation that achieves logistics at full potential.
10001+ employees
H1B Sponsorship
GXO Logistics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (5)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.68B2025-11-24Post Ipo Debt· $576.56M
2024-04-25Post Ipo Debt· $1.1B
2021-08-02IPO
Leadership Team
Malcolm Wilson
Chief Executive Officer
Nizar Trigui
Chief Technology Officer
Recent News
2026-01-22
MarketScreener
2025-12-19
Company data provided by crunchbase