NORMA Group · 3 hours ago
Customer Service Representative
Visalia, CA
Full-time
Onsite
Entry Level
2+ years expNORMA Group is an international mid-sized corporation focused on growth and customer satisfaction. The Customer Service Representative (CSR) plays a vital role in ensuring excellent customer service and support, managing orders, and facilitating communication between customers and sales teams.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Identify upsell and add-on product opportunities by asking probing questions to identify product need
Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation
Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data
Coordinate, expedite and track critical orders through delivery with regular communication to the customer
Communication of product promotions to customers through outbound calls
Record complete and accurate information on job leads through inbound calls
Sales region main point of contact for general customer service requests
Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members
Support ISR and ISA in providing written job quotes as needed
Support ISR and ISA in logging information in the Salesforce as needed
Answer inbound calls in a timely and professional manner; meeting customers expectations
Regional point of contact for distributors and sales representatives
Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
Generate and processing of profoma invoices
Other projects and assignments as designated by Supervisor
Keep department manager informed of successes, key information and roadblocks
Qualification
Required
Demonstration of the competencies and skills listed above
Two or more years of experience in a customer service, sales or call center environment with increasing responsibility
NDS product and business knowledge or experience in a similar industry
Working knowledge of Syspro or similar ERP system
Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint)
Ability to effectively work cross functionally
Demonstrate exceptional interpersonal communication and relationship building techniques
Have the ability to work in a diverse and dynamic team environment
Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external
Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution
Solid aptitude for learning new tools, processes and techniques
Exceptional verbal and written communication skills
Strong organization skills
Preferred
Bachelor Degree
Irrigation or plumbing product design or installation knowledge
Company
NORMA Group
NORMA Groups is a global market and technology leader in Engineered Joining Technology solutions.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-04-08IPO
Leadership Team
Samir Shah
President/CEO - GLOBAL Water SBU and AMERICAS Region for Automotive, Industrials and Water
Kendall Michaud
CFO Norma Group SE, Member of the Executive Board
Recent News
2025-12-17
MarketScreener
2025-09-23
2025-09-23
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