Nopak, LLC · 10 hours ago
Inside Sales Manager
Franklin, WI
Full-time
Onsite
Senior Level
5+ years expNopak, LLC is a pioneering manufacturer specializing in hydraulic and pneumatic solutions since 1887. The Inside Sales Manager will lead the inside sales team to drive revenue growth and ensure exceptional customer service while collaborating with various departments to maintain customer satisfaction.
IndustrialMachinery ManufacturingManufacturing
Hiring Manager
Matt Tanke
Responsibilities
Lead, coach, and develop the inside sales team to meet or exceed sales, margin, and customer service goals
Establish performance metrics, KPIs, and sales processes to improve efficiency and accuracy
Conduct regular training on products, systems, pricing, and customer communication
Collaborate with outside sales to support account growth and retention
Serve as escalation point for key customer issues, pricing questions, and delivery concerns
Maintain strong relationships with OEM and distribution customers
Support new customer onboarding and ongoing account management
Ensure consistent and professional communication with customers
Oversee preparation of accurate quotes, pricing, and lead times
Ensure orders align with engineering specifications, production capabilities, and customer requirements
Coordinate with engineering and production teams on new parts, revisions, and engineering changes
Monitor order status and proactively communicate changes or risks to customers and team members
Work closely with engineering, production, quality, purchasing, and logistics teams
Support continuous improvement initiatives related to sales processes and customer experience
Track sales activity, conversion rates, backlog, and customer trends
Provide regular reporting and insights to company President
Identify opportunities for process improvement and revenue growth
Ability to actively work alongside the inside sales team and actively quote, answer phones, and reply to customer requests
Qualification
Required
5+ years of inside sales or customer service experience in manufacturing or industrial B2B environment
2+ years of sales leadership or supervisory experience
Strong understanding of quoting, pricing, and order management processes
Excellent communication, organizational, and problem-solving skills
Proficiency with ERP systems, CRM tools, and Microsoft Office
Ability to communicate diplomatically and tactful with employees across a spectrum of skill and experience levels
Patience and foresight to help team master foundational processes before building more significant processes and skills
Comfortable working with data to make sense of metrics - intermediate to expert Excel skills
Familiarity with reading engineering drawings and specifications
Company
Nopak, LLC
Nopak has been a pioneer in manufacturing since 1887.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-01-23Acquired
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