Prudential plc · 10 hours ago
Associate Manager, Quality Assurance
Newark, NJ
Full-time
Onsite
Mid, Senior Level
$89K/yr - $147K/yrPrudential is a leading financial services institution that values talent and innovation. The Associate Manager, Quality Assurance will lead a team focused on delivering high-quality customer experiences and driving transformation in quality processes. Responsibilities include managing quality reviews, partnering with business leaders, and developing team members to enhance capabilities and performance.
Asset ManagementConsultingFinancial ServicesHealth CareInsurance
Responsibilities
Ensure high‑quality, timely, and accurate completion of all quality reviews across supported functions
Partner closely with business leaders to deliver a consistent, scalable quality program that evolves with changing business needs
Analyze and interpret quality results to surface meaningful insights, trends, and data‑driven recommendations
Drive transformation across processes and team operations to unlock new efficiencies, expand quality support, and elevate team capability and professional growth
Lead, coach, and develop team members through clear expectations, continuous feedback, and empowerment
Manage day‑to‑day oversight of quality vendor relationships, ensuring adherence to Statements of Work and providing ongoing performance feedback
Qualification
Required
Demonstrated experience successfully leading and developing high‑performing teams
Strong data analytics skills with the ability to translate complex information into clear, compelling stories
Advanced PowerPoint and Excel proficiency with the capability to build results reporting and visualizations
Understanding of quality principles, standards, and operational excellence practices
Proven ability to innovate, influence, and lead through change in a dynamic environment
A commitment to empowered leadership, driving meaningful business outcomes through flawless execution and continuous improvement
Preferred
Prior process and product knowledge of Group Insurance Onboarding and Admin functions
Prior experience leading in a Centralized Quality space
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
Prudential plc
We are Prudential. For Every Life, For Every Future.
Founded in 1848Central, Hong Kong Island, HKG
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas W Myers, CLU, ChFC
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase