Moody's Corporation · 19 hours ago
Product Support Specialist - Tech
United States
Full-time
Remote
New Grad, Entry Level
$68K/yr - $98K/yrMoody's Corporation is a global leader in ratings and integrated risk assessment, and they are seeking a Product Support Specialist to support clients in utilizing their Analytics Lending Solutions products. The role involves providing education, technical assistance, and maintaining effective communication with clients and internal teams.
Financial Services
Responsibilities
Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software
Provide conceptual solutions to our wide range of clients
Provide in-depth education and assistance on product features, functionality, and technical architecture
Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone
Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
Provide constructive feedback to the sales and training groups regarding client needs and opportunities
Identify, capture, and channel client feedback on product features and functionality
Originate content for our client Knowledge Base
Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution
Qualification
Required
General understanding of financial statements
Strong customer service skills, with an eagerness to excel and be part of a dynamic team
Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
Excellent verbal, written, and organizational skills
Attention to detail and the ability to learn quickly
Working knowledge of Windows-based software (e.g., Excel, Word)
Bachelor's degree required
Preferred
Bachelor's degree concentration in Finance, Accounting, or Computer Science
Basic knowledge of database administration (e.g., SQL Server, Postgres)
Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Corporation
In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.
Founded in 1970
10001+ employees
H1B Sponsorship
Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (121)
2024 (120)
2023 (88)
2022 (112)
2021 (92)
2020 (64)
Funding
Current Stage
Late StageLeadership Team
Joshua Carroll
Chief Technology Officer
Dana Weinshank (MSW)
SVP-People Business Partner
Recent News
Hartford Business Journal
2024-06-05
GlobeNewswire News Room
2024-06-04
2024-06-01
Company data provided by crunchbase