MagicSchool AI · 15 hours ago
Senior Customer Success Manager, TX
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $96K/yr
5+ years expMagicSchool AI is the premier generative AI platform for teachers, aiming for real social impact. As a Senior Customer Success Manager, you will lead strategic partnerships across major Texas school districts to enhance teacher support and student learning, managing a multimillion-dollar portfolio to drive customer adoption and retention.
Artificial Intelligence (AI)E-LearningEdTechEducation
Responsibilities
You will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion
Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows
Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals
Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling
Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization
Key Metrics of Success
Net Revenue Retention
Churn Rate
Pilot conversion
Expansion Growth
Operational Excellence
Qualification
Required
5 - 10 years of experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment
A proven track record of meeting NRR and retention targets
Demonstrated experience leading commercial conversations around renewals, expansion, and pricing
Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
Extensive experience in the K-12 EdTech sector within the state of Texas
Comfort and availability to travel up to 25% of the time
Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action
Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities
Relationship-Driven: You build deep trust with teachers and district leaders alike
Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape and currently reside in the state
Strategic Problem Solving: You can balance long-term account health with the immediate pressures of a fast-paced renewal season
Preferred
Background in education as a former teacher, coach, or school administrator, a plus
Benefits
Unlimited time off to empower our employees to manage their work-life balance.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Company
MagicSchool AI
MagicSchool is an AI platform in education and growing technology for schools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.4MKey Investors
Valor Equity PartnersBain Capital VenturesRange Ventures
2025-02-04Series B· $45M
2024-06-27Series A· $15M
2023-08-28Pre Seed· $2.4M
Leadership Team
Adeel Khan
Founder & CEO
Mike Biven
President
Recent News
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2025-11-21
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2025-10-22
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