Continental Finance Company · 1 day ago
Vendor Performance Management Intern
Buffalo, NY
Internship
Hybrid
Intern
$25/hr - $25/hrContinental Finance Company is a growing financial technology company specializing in credit card options for consumers with less than perfect credit. They are seeking a Vendor Performance Management Intern to support their operation team, providing real-life exposure to business skills and assisting with various projects during a 10-week summer program.
CreditCredit CardsFinancial Services
Responsibilities
Responsible for execution of project tasks outlined by the mentor
Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures
Support the development of a comprehensive catalog of contact center performance management procedures
Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel
Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective
Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures
Utilize Power BI to review and support performance reporting and documentation efforts
Collaborate with internal stakeholders to ensure procedures align with operational and performance goals
Assist in documenting findings, recommendations, and finalized performance management procedures
Qualification
Required
Available to work 40 hours per week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
Strong formal writing skills with the ability to clearly document processes and procedures
High attention to detail and ability to follow structured workflows
Strong written and verbal communication skills
Demonstrated skills in Microsoft Office applications
Ability to learn new systems and understand operational processes
Ability to work independently and collaboratively within a team environment
Preferred
Currently enrolled in and working toward an undergraduate degree (preferred focus on business, operations, analytics, or a related field)
Familiarity with Power BI is a plus
Benefits
Competitive compensation
Benefits
Hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
Company
Continental Finance Company
Continental Finance is one of America's leading marketers and servicers of credit cards.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$550M2024-12-05Debt Financing· $550M
Leadership Team
Bill Knotts
Chief Administrative Officer (CAO)/Partner
Christine Beynon-Bourgeon
Chief People Officer
Recent News
Maryland Daily Record
2025-03-22
GlobeNewswire News Room
2024-11-13
Company data provided by crunchbase