Continental Finance Company · 10 hours ago
Contact Center Technology Intern
Buffalo, NY
Internship
Hybrid
Intern
$25/hr - $25/hrContinental Finance Company is a growing financial technology company specializing in credit card options for consumers with less than perfect credit. They are seeking a Contact Center Technology Intern to support the Operations team, gaining real-life exposure to business skills while assisting with projects focused on AI-driven solutions in contact center technologies.
CreditCredit CardsFinancial Services
Responsibilities
Responsible for execution of the project/tasks outlined by the mentor
Support the implementation and optimization of AI-driven solutions within contact center technologies
Research and evaluate AI use cases to improve contact center operations and customer experience
Assist with configuration, testing, and validation of AI features within enterprise contact center platforms
Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities
Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality
Complete weekly reports and summaries outlining project progress, findings, and deliverables
Meet daily with a mentor to review project status, reports, and address questions
Support the department and company by providing innovative ideas, solutions, and an outside perspective
Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements
Qualification
Required
Currently enrolled in and working toward an undergraduate STEM degree
Available to work 40 hours/week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
Foundational knowledge of or strong interest in artificial intelligence, automation, or data-driven technologies
Strong attention to detail
Excellent written and verbal communication skills
Demonstrated skills in the use of Microsoft Office applications such as Excel
Ability to learn new systems and adapt to emerging technologies
Ability to work independently and as part of a team
Preferred
Prior exposure to technical systems, analytics, or software platforms is a plus, but not required
Benefits
Hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
Company
Continental Finance Company
Continental Finance is one of America's leading marketers and servicers of credit cards.
Founded in 2005
51-200 employees
H1B Sponsorship
Continental Finance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (6)
2022 (5)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$550M2024-12-05Debt Financing· $550M
Leadership Team
Bill Knotts
Chief Administrative Officer (CAO)/Partner
Christine Beynon-Bourgeon
Chief People Officer
Recent News
Maryland Daily Record
2025-03-22
GlobeNewswire News Room
2024-11-13
Company data provided by crunchbase