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iSoftStone · 15 hours ago

SaaS Application Engineer

United States

Contract

Remote

Mid Level

$38/hr - $42/hr

iSoftStone, Inc. is seeking a SaaS Application Engineer to join our Team in Palo Alto, CA. The role involves administering and managing a portfolio of SaaS applications, ensuring security compliance, providing user support, and optimizing workflows through automation and integration.

Artificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy

Configure and maintain user accounts, access controls, and permissions for these SaaS platforms

Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms

Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements

Ensure that applications are up-to-date with the latest features and security patches

Implement automation workflows using tools like Zapier, Power Automate, or platform-native automation features to streamline repetitive tasks

Set up and manage APIs or native integrations between applications (e.g., linking Jira with Slack, Zoom, and Confluence)

Design and optimize custom workflows for specific teams using automation tools, ensuring integration with existing systems

Monitor the health and performance of integrations and take action to resolve any issues

Ensure that all SaaS applications adhere to company security policies and standards

Implement Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Role-Based Access Control (RBAC) across SaaS platforms

Work with IT and security teams to perform regular security audits, vulnerability scans, and compliance checks on SaaS platforms

Oversee data retention, backup, and disaster recovery plans for SaaS tools

Provide Tier 2 and 3 support for issues related to the SaaS applications, resolving technical issues promptly and minimizing downtime

Troubleshoot issues related to user access, permissions, connectivity, and application functionality

Coordinate with SaaS vendors to resolve critical application issues or service outages

Serve as the point of contact for end-users experiencing issues or needing guidance on SaaS tools

Provide training and resources to employees for effective use of the SaaS platforms, ensuring widespread adoption of best practices

Develop and maintain documentation on configurations, processes, and troubleshooting for each SaaS application

Conduct workshops or one-on-one training sessions to help users maximize the productivity of tools like Jira, Confluence, Slack, Miro, and Zoom

Continuously monitor usage and performance metrics of SaaS applications, optimizing configurations and integrations as needed

Work with business units to identify opportunities to enhance workflows and improve user experience with the tools

Generate reports on application usage, performance, and costs for stakeholders, helping to manage SaaS-related budgeting and licensing

Administer domain names and DNS settings through GoDaddy or other domain providers

Ensure correct configurations for email services, website hosting, and other web services linked to company domains

Troubleshoot domain-related issues, including DNS errors, email routing problems, and SSL certificate installations

Qualification

SaaS application managementAPI integrationMulti-Factor Authentication (MFA)Single Sign-On (SSO)Automation toolsUser trainingDocumentationTroubleshootingVendor managementFluency in Mandarin

Required

Fluency in Mandarin