Netflix · 4 hours ago
Support Solutions Engineer (L5) Data Platform, Big Data / Analytics
United States
Full-time
Remote
Senior Level
5+ years expNetflix is a leading entertainment company that aims to entertain the world through innovative storytelling and technology. They are seeking a Support Solutions Engineer to enhance the support experience for their developer community by troubleshooting and resolving customer requests, automating support needs, and improving support tools and documentation.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Monitoring and handling our customers’ requests
Troubleshooting and solving issues
Automating support needs
Developing support documentation and runbooks
Improving and maintaining support tools and automation
Understanding our product offerings
Continuously looking for ways to improve the engineering support experience
Qualification
Required
A minimum of 5 years of professional support or engineering experience, particularly in Big data technologies including and not limited to Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka and Flink
Prior experience supporting platforms built using open source technologies such as Apache Kafka, Spark, and Hadoop
You have worked with big data warehouse storage systems (e.g. Iceberg)
You have at least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like Google Cloud Pub/Sub, RabbitMQ, etc
Ability to read and write SQL queries to pull required complex data to support any reported issues/product defects
Prior Experience with cloud infrastructure and/or container orchestration platform
You have the desire and aptitude to learn how the pieces of the big data platform work together
Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of big data and data movement
You are a data-driven and evidence-based decision-maker
You are proficient in at least one programming language, ideally Python and/or Java, enabling you to contribute to codebases across related domains
Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement
Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience
Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation
Strong collaboration skills and experience working with cross-functional teams
Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base
Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment
Knack for providing proactive feedback during early development stages of a product offering based on subject matter expertise and user sentiment
Preferred
Experience building GenAI solutions for Support is a big plus
Experience building and maintaining mature support infrastructure
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
The Business Journal
2026-01-25
The Motley Fool
2026-01-25
2026-01-25
Company data provided by crunchbase