Honeywell · 12 hours ago
Tech Support Specialist
Salem, OR
Full-time
Onsite
Entry Level
1+ years expHoneywell International Inc. is a leading software-industrial company that innovates technologies to address critical challenges globally. They are seeking a Tech Support Specialist to oversee and coordinate IT support activities, providing technical expertise and collaborating with teams to resolve complex issues.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Take customer and agent calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Ability to follow and read wiring diagrams with AC conversion to DC and grounding principles
Provide electronic product and application end-users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues
Provide technical support via telephone and/or email to end-users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner while projecting a courteous and professional image
Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications
Apply established customer satisfaction skills to resolve issues with end-users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department
Meet call handling, volume, and productivity goals in an inbound call center environment
Qualification
Required
Minimum of one year of Technical Support/Call Center/Help Desk experience
Experienced IP Networking required
PC systems knowledge required (Windows 7-10) (DOS and XP welcome but not required)
Must be able to work a flexible shift, including weekends and evenings if needed
Excellent listening skills and ability to assess and respond to customers' and agents' needs
Must be able to effectively communicate with customers and agents via telephone
Detail-oriented with the ability to keep accurate records of communication with customers and agents
Ability to rapidly learn and assimilate new technologies
Preferred
Bachelor's degree in IT or a related field
Experience providing expert-level customer support
Excellent interpersonal and communication skills, both written and verbal
Ability to adapt to changing technology and IT best practices
Knowledge of industry-specific regulations and compliance
Benefits
Employer subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
Company data provided by crunchbase