Green Dot Corporation · 10 hours ago
Lead Engineer (CRM)
United States
Full-time
Remote
Senior Level, Lead/Staff
$140K/yr - $199K/yr
8+ years expGreen Dot Corporation is seeking a Lead Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. The role involves leading the full software development lifecycle for CRM applications, designing scalable solutions, and mentoring junior developers.
FinanceFinancial Services
Hiring Manager
Hong Tran Park
Responsibilities
Lead the full software development lifecycle (SDLC) for CRM applications—from requirements gathering to deployment and maintenance
Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365
Write, review, and optimize high-quality code using languages such as .Net, Java, JavaScript and Angular JS
Develop and enforce coding standards and best practices across the team
Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce)
Configure, customize, and integrate CRM systems with other enterprise applications
Lead CRM-related innovation pilots and digital transformation initiatives
Ensure CRM solutions meet business needs across marketing, sales, and service processes
Track project progress, manage timelines, and report to senior leadership
Mentor junior developers and foster a collaborative team environment
Develop and implement software testing strategies
Maintain technical documentation and ensure compliance with regulatory and security standards
Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems
Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools
Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems
Implement observability and monitoring solutions to ensure system reliability and performance
Partner with business stakeholders to translate customer journey insights into actionable technical solutions
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field
8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership
Proficiency in CRM platforms Dynamics CRM, Salesforce classic and lightening
Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines
Familiarity with tools like Jira, GitHub, Confluence
Strong grasp of security and privacy standards relevant to customer data handling
Proficiency in SFDC, .Net, Java, Angular JS, JavaScript, HTML 5
Strong leadership and communication abilities
Analytical thinking and attention to detail
Ability to translate business requirements into technical solutions
Preferred
Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus
Experience in fintech or customer support technology platforms
Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs
Contributions to open-source projects or technical publications
Company
Green Dot Corporation
About Green Dot Green Dot Corporation (NYSE: GDOT) is a financial technology platform and registered bank holding company that builds banking and payment solutions to create value, retain and reward customers, and accelerate growth for businesses of all sizes.
1001-5000 employees
H1B Sponsorship
Green Dot Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (27)
2023 (20)
2022 (22)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$98MKey Investors
Sequoia Capital
2024-09-06Post Ipo Debt· $65M
2010-07-22IPO
2009-11-01Private Equity
Leadership Team
Dave Harden
Chief Technology Officer
Chris Ruppel
President
Recent News
Company data provided by crunchbase