Service Experts · 10 hours ago
Sales Operations Coordinator
Addison, IL
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $68K/yrService Experts is a company dedicated to providing exceptional service and support to its customers and employees. The Sales Operations Coordinator plays a vital role in supporting the Sales Team and ensuring efficient scheduling and communication with customers regarding service appointments.
ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar
Responsibilities
Effectively and courteously communicates with customer in order to schedule service, maintenance, or sales call while gathering information on the customer’s current systems and needs
Responsible for calling customers to remind them of an upcoming scheduled appointment and to keep them informed on any changes in Technician, Installer, or Residential Sales Consultant arrival time
Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board
Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning
Represents the company professionally, honestly, and ethically in all business matters and concerns
Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy
Qualification
Required
High school diploma or equivalent with experience working in customer service or other customer-facing environment
Prior experience dispatching is desirable
Experience or training the use of computers and related systems in an administrative office environment
Prior experience with an AS400 system desirable
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment
Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness
Excellent customer-service, communication, and interpersonal skills
Ability to work effectively in both a team and an independent environment
Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns)
Ability to make decisions based on established guidelines and procedures
Effective organizational and time-management skills
Must be able to prioritize work based on service demands
Benefits
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities, through our Experts University
Career Development opportunities
Company
Service Experts
Service Experts is a plumbing company that sells, services, and repairs heating and air conditioning systems.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
N
Nick Ridgway
VP of Franchise Developement
Recent News
2026-01-16
Service Experts
2025-09-16
Company data provided by crunchbase