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1st Financial Bank USA · 1 day ago

Customer Experience Associate

Southbury, CT

Full-time

Onsite

New Grad, Entry Level

1st Financial Bank USA is a leader in lease financing for luxury and exotic vehicles. The Customer Experience Associate plays a key role in ensuring a premium experience by handling customer support, insurance coordination, and maintaining accurate lessee information.

BankingCrowdfundingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Deliver white-glove service to our customers- every interaction counts

Update and maintain lessee information with accuracy and discretion

Answer phone calls and emails from clients. Resolve issues with professionalism and confidence

Assist with managing vehicle insurance details, including pending cancellations and follow-ups with agencies

Participate in weekly team meetings and collaborate across departments

Support daily Account Services operations, including registrations, fines, payoffs, and ACH setup

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsMicrosoft Office proficiencyAttention to detailProblem-solving mindsetTeam collaborationIntegrityConfidentiality

Required

Deliver white-glove service to our customers- every interaction counts

Update and maintain lessee information with accuracy and discretion

Answer phone calls and emails from clients. Resolve issues with professionalism and confidence

Assist with managing vehicle insurance details, including pending cancellations and follow-ups with agencies

Participate in weekly team meetings and collaborate across departments

Support daily Account Services operations, including registrations, fines, payoffs, and ACH setup

Clear, confident verbal and written communication skills

A calm, solutions-first mindset- even under pressure

Proficiency with Microsoft Office and standard office tools

High integrity and respect for confidentiality

The ability to move fast without missing the details

Preferred

Bachelor's degree preferred

Customer service experience a plus

Benefits

Generous PTO

A stocked kitchen

Monthly lunches

Team celebrations

An incentive program

Company

1st Financial Bank USA

1st Financial Bank USA is a financial services company providing community banking, credit card, and financial services.

Founded in 1910

North Sioux City, South Dakota, USA

201-500 employees

http://1fbusa.com

Funding

Current Stage

Growth Stage

Leadership Team

Gregg Silver

Chief Financial Officer

Company data provided by crunchbase