Spectrum · 3 hours ago
Customer Service Representative, Reliability (Onsite April Start)
Morrisville, NC
Full-time
Onsite
Entry Level
1+ years expSpectrum is a leading provider of communication and entertainment products, seeking a Customer Service Reliability Representative. This role involves providing exceptional customer support for Spectrum’s connectivity services, including troubleshooting and handling billing inquiries, all while ensuring a positive experience for customers.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Continuously learning and turning that knowledge into customer service wins
Uncovering customer needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
Qualification
Required
Education : High school diploma or equivalent
Language : Ability to read, write, speak and understand English
Skills : Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
Abilities : Handle multiple tasks
Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
Preferred
Minimum one year of call center or equivalent experience
Customer service/technical support experience
Call Center Experience
Cable operations and/or telecommunications experience
Benefits
A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase